About this role

Position title: Key Account Manager

Experience: 2+ Years

Notice period: Immedidate joiner

Location: Bangalore

Skill set: Sales, International sales, Business development, end-to-end sales, B2B, Customer Success with revenue targets, or Client-facing Sales.

Own relationships and act as the primary point of contact for assigned accounts.
Build strong relationships with key decision-makers and stakeholders.
Conduct structured discovery to understand customer goals, processes, challenges, and success metrics.
Identify upsell, cross-sell, and expansion opportunities within existing accounts.
Own the renewal process and proactively manage at-risk accounts.
Conduct account reviews/QBRs with customers and track business outcomes.
Manage opportunities from discovery through commercial discussions.
Maintain accurate account, opportunity, contact, and renewal information in HubSpot.
Collaborate with delivery teams to ensure customer expectations are met.
Forecast portfolio revenue and maintain a healthy expansion pipeline.

4–8 years of experience in B2B Account Management, Customer Success with revenue targets, or Client-facing Sales.
Proven experience in expansion/upsell revenue, not just account retention.
Strong consultative selling and discovery skills.
Comfortable selling multiple services/solutions.
Experience working with senior decision-makers, preferably US-based clients.
Strong commercial communication and negotiation skills.
Excellent CRM discipline; HubSpot experience is a plus.

Key Account Manager