Key Account Manager (Americas)

About the Role Datwyler is seeking a proactive sales professional to serve as the primary point of contact for assigned accounts, driving RFQ and quote processes, order entry and data stewardship in CRM/ERP, and developing relationships to exceed customer expectations across markets. What You'll Do

• Act as the primary contact at the assigned account for quotes on existing business and on projects from KAM/IS; manage orders (including discreet, blankets, EDI), contract reviews, initial quality notifications, and customer surveys.
• Be a custodian of customer data: consistently enter quotes into CRM/ERP, keep contact information up to date, capture sales activities as CRM/ERP tasks, maintain customer pricing data.
• Create and maintain customers in CRM/ERP; assist with market analyses, document market trends and competitive observations in account notes; share with BU team.
• Manage website leads and e-commerce follow-up for assigned accounts; enter quarterly forecasts using the IBP tool.
• Develop strong customer relationships, and act as initial contact for testing, quality, and customer approvals; log quality complaints and actions in CRM/ERP; maintain PO files.
• RFQ process: gather technical/commercial information (materials, drawings, standards, specs, quantities, target pricing); clarify requirements when requested; complete quotes in CRM and forward for KAM/IS approval; promote MyAccount adoption.
• Travel and remote/work-from-home flexibility as required; ITAR-compliant role requiring US person status. What We're Looking For
• High school diploma or GED; 3–5 years relevant experience.
• Knowledge of production and application of elastomer components (preferred).
• Purposeful, communicative, customer-oriented; good analytical, technical, and financial skills.
• Proficient CRM experience; exceptional interpersonal and cross-functional collaboration skills.
• Self-directed, motivated; comfortable working in home office and office environments.
• Excellent written and verbal communication; fluent English.
• Willingness to travel; dedicated home office space or to travel to a local office as needed.
• ITAR: US person status required. Nice to Have
• ITAR/compliance experience; familiarity with elastomer manufacturing environments.