Key Account Executive (SMB, Mid Market)

Key Account Executive (SMB, Mid Market)

Salary

₹10 - 15 LPA

Experience

• 2+ yrs

Location

Bengaluru, Karnataka, India

Job type

Full-time

Key Account Executive (SMB, Mid Market)

Human Capitalists full-time

Job description

About the role

About the Company

The startup is an AI-powered conversational commerce platform built for India’s D2C brands. We help brands turn conversations into revenue across the full customer journey, from discovery and cart recovery to post-purchase engagement and retention. We work with hundreds of D2C brands across the Indian e-commerce ecosystem and have built deep partnerships with leading enablers like GoKwik. We are in a high-growth phase, evolving from a chatbot product into the conversational engagement layer for Indian commerce.

About the Role

We’re hiring a driven, sharp, high-ownership Account executive who can turn cold curiosity into clear urgency, and conversations into live trials. We run 100+ high-quality demos every month for fast-growing D2C and Shopify brands. In our funnel, the demo is the most critical moment. This role exists to ensure that every demo creates conviction, generates urgency, and carries momentum through to trial activation. This is not a pricing-heavy closer role. It is a craft-driven sales role focused on storytelling, need generation, and follow-through. North Star: Demo Booked → Trial Activations.

Key Responsibilities

• Run high-impact product demos for qualified leads
• Lead structured discovery to deeply understand the brand, category, and context
• Reframe the prospect’s problem and present a clear “better future” with our product
• Drive urgency and clarity around why the product should go live now
• Act as the single account owner from demo → free-trial activation
• Follow up relentlessly and intelligently until the trial is live
• Set success criteria and next steps before the trial starts
• Conduct successful trial activation calls
• Hand off only high-intent, activated accounts to billing team

Qualifications

• 2 - 4 years experience in B2B SaaS sales, pre-sales, or AE roles

• Excellent communication skills, English fluency and convincing ability

• Exceptionally strong at discovery, storytelling, and framing value

• Ability to build narratives, not just show features

• Comfortable handling high demo volume without losing quality

• Obsessed with follow-up and momentum, not dependent on reminders

• Target-driven with daily sales hygiene discipline

• High-agency operator with ownership mindset

• Bonus: Experience with Shopify, D2C, AI/ SaaS tools

• Benefits & Perks

• Ownership of the most critical moment in the funnel (the demo)

• Direct access to founders (tight feedback loops, real learning)

• Six month appraisal cycle. Deliver fast, Grow faster

• Conversations with CXOs & founders of leading D2C brands, globally

• Exposure to cutting-edge AI agents and real production use-cases

• A clear path to expanded ownership as the sales org scales

• A culture of clarity, speed, accountability, and strong fundamentals

• Hiring Process

• Stage 1: Apply and submit the application form

• Stage 2: Attempt AI interview (15 min)

Required Skills

• B2B SaaS Sales | Pre-sales | Account Executive | Communication | English Fluency | Discovery | Storytelling | Value Framing | Follow-up | Sales Hygiene | Ownership Mindset | Shopify | D2C | AI Tools | SaaS Tools

• Must-have skills

• B2B SalesAccount ExecutiveDemos