Ken Fix Supervisor

Ken Fix Supervisor

Job Schedule Full-Time

Job Type Permanent

Brands RIXOS

Job Category Engineering & Maintenance

Location

RIXOS PHU QUOC ISLAND VIETNAM, Phu Quoc, Vietnam

External Reference REF114739B

Kenfix Supervisor

Region Luxury & Lifestyle

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

POSITION SUMMARY

Under the general direction of the Engineering Manager / Chief Engineer and within the limits of established Rixos Hotel policies and procedures, the Ken Fix Supervisor is responsible for supervising and coordinating the day-to-day Ken Fix / General Maintenance operations across guest rooms, public areas, back-of-house facilities, and other hotel areas.

The position ensures that all maintenance requests are attended to promptly and effectively, that repair works are completed to Rixos luxury standards, and that all facilities, fixtures, fittings, and equipment remain safe, functional, well-maintained, and guest-ready.

The Ken Fix Supervisor leads and supports the Ken Fix team in carrying out multi-skilled maintenance works including basic electrical, plumbing, carpentry, painting, masonry, furniture, fixtures, and general repair works. The position also coordinates with other Engineering sections and operational departments to ensure timely resolution of maintenance issues and minimize guest disruption.

KEY RESPONSIBILITIES

• 1. Daily Operations & Supervision

• Supervise the daily activities of the Ken Fix team and ensure effective deployment of manpower according to operational priorities.

• Allocate daily work orders, maintenance requests, preventive maintenance tasks, and emergency calls to technicians.

• Monitor the progress and completion of all assigned jobs and ensure work orders are properly updated and closed.

• Prioritize guest room and guest-impacting maintenance requests and ensure timely response and resolution.

• Conduct daily briefings with the Ken Fix team regarding workload, priorities, safety, guest requests, and operational concerns.

• Ensure sufficient manpower coverage during all operational periods, including weekends, holidays, and peak occupancy