About this role
About Webbing
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
Description
-
Respond to customer inquiries and support requests via Zendesk and other channels.
-
Troubleshoot basic technical and operational issues.
-
Accurately log, classify, and follow up on customer tickets according to SLA guidelines.
-
Escalate complex or unresolved issues to senior team members when necessary.
-
Maintain clear and professional communication with customers in English.
-
Follow internal workflows and contribute to knowledge base documentation when needed.
-
Full-time role, working in rotating shifts as part of a 24/7 support team
Requirments
-
Education in Telecommunications, IT, or a related technical field – mandatory.
-
Fluent written and spoken English – mandatory.
-
1+ year of previous customer support experience – preferred.
-
Interest in telecom, mobile technologies, and IoT is a strong advantage.
-
Strong communication skills and a customer-oriented mindset.
-
Ability to work well both independently and in a team environment.
-
Basic problem-solving skills and a willingness to learn technical troubleshooting.
What we offer
-
An exciting and challenging workplace with great skill and knowledge development opportunities.
-
The opportunity to join a team of highly professional specialists in an international environment.
-
The opportunity for professional development within a reputable international innovative and growing company.
-
Meal Vouchers.
-
Medical insurance.