Junior Technical Support Specialist

Company Description

To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our YouTube channel and Beyond the Game Blog where we share behind-the-scenes insights and stories direct from our team members!

Job Description

Our Technical Support team helps connect player experiences with the teams working on our games. We support players, investigate reported issues, and turn player feedback into relevant insights for teams across the studio. As a Junior Technical Support Specialist, you'll help players resolve technical and gameplay-related issues while providing valuable insights from player reports to our development and other teams. You'll communicate directly with players, investigate reported issues, document your findings, identify recurring patterns, and make sure relevant information reaches the right people. We're looking for someone who enjoys video games, helping others, and solving problems. You don't need to have all the answers right away. What matters is your curiosity, willingness to investigate unfamiliar issues, and ability to find solutions, even when they're not immediately obvious. We value attention to detail, clear communication, and a collaborative approach. You'll be part of a team where sharing knowledge, asking questions, and learning from feedback are all part of everyday work.

Daily Responsibilities

Respond to player reports and provide clear, helpful troubleshooting guidance. Investigate technical and gameplay-related issues using available documentation, internal tools, testing, and independent research. Identify recurring issues and patterns, ensuring they're appropriately categorised, prioritised, documented, and escalated. Help develop and improve troubleshooting solutions, internal knowledge resources, and player-facing support content. Collaborate with other teams, including development, legal, and communications, to share relevant information. Organise and manage your workload while maintaining clear communication and accurate documentation. Continuously expand your knowledge of our games, platforms, tools, and the teams involved in supporting them. Put CD PROJEKT RED's values into practice through respectful communication, teamwork, and a player-focused approach.

Qualifications

• At least 1 year of experience in customer-facing roles, such as customer service, customer support, community support, technical support, or similar positions involving direct interaction with customers or users. Very good English communication skills, both written and spoken, with the ability to explain technical information clearly to different audiences. Good analytical and problem-solving skills, with curiosity and a willingness to investigate unfamiliar issues. Strong interest in video games and understanding of player experiences. Attention to detail and the ability to document information clearly and accurately. Ability to collaborate with others, ask questions when needed, and use feedback to improve your work. Good organisational skills and the ability to manage recurring tasks consistently. Nice to Have: Basic understanding of PC hardware, software, and common troubleshooting methods. Experience with ticketing systems, bug-tracking tools, game testing, modding, moderation, or supporting players in gaming communities. Knowledge of additional languages that can help us support our international player communities, particularly French, German, Spanish, Brazilian Portuguese, Mandarin Chinese, or languages spoken in Eastern Europe.

• Additional Information

• Working mode: In-office in a hybrid or full-time capacity in Warsaw, Poland. Relocation is required. Health & Well-Being: Private medical healthcare with a selection of medical plans including dental care and unlimited rehabilitation, available for you and your family. Life insurance and pension plans. Annual cancer prevention screenings. Psychological and psychiatrist care and various well-being initiatives. Sports card with access to many facilities. Menstrual leave. RED Parents Network with childcare benefits and family-friendly events. RED Summer Camp for Kids. Polish lessons for foreign employees and spouses. Paid Leave from 20 to 26 days per year, and paid sick leave. Perks & Professional Growth: Welcome pack, trainings and courses, access to subscriptions and vouchers, gifts for newborns and regular swag. Social Activities & Life in the Office: Dog-friendly office, regular social events, healthy canteen options, truly international working environment, sustainability initiatives with campus amenities, bicycle storage and showers, onsite gym with climbing wall, daily Gym Assistant support, and yoga and boxing classes. No dress-code. Estimated pay range for this position: 5 400 - 7 400 PLN gross monthly. Final offers depend on job-related factors like experience and qualifications. Type of contract: Employment Contract ("Umowa o pracę"). If you've observed any irregularities in our recruitment process, please report them anonymously.