About this role
Junior SOC Analyst (Contract)
Location: South Africa / Global Delivery Environment
Industry: Cybersecurity / Managed Services / Enterprise Operations
A leading workforce solutions and enterprise delivery organisation is seeking a motivated Junior SOC Analyst to support global application management, contractor delivery, and strategic workforce operations within enterprise client environments.
This role is ideal for a driven and adaptable junior cybersecurity or operations professional looking to grow within enterprise support, managed services, and global delivery environments.
The successful candidate will support operational workflows, stakeholder coordination, contractor support, and enterprise delivery activities across fast-paced local and global environments.
THE ROLE
This role forms part of a global Application Management and Contingent Workforce division aligned to enterprise client delivery frameworks.
You will support operational delivery, enterprise application management environments, workforce coordination, and service delivery activities while contributing to operational excellence and stakeholder engagement initiatives.
The role combines operational support, workflow coordination, reporting, stakeholder engagement, contractor support, and enterprise delivery assistance within a managed services environment.
KEY RESPONSIBILITIES
Operational & Delivery Support
Supporting enterprise application management environments and operational delivery activities
Assisting with contractor delivery coordination and workforce support processes
Collaborating with local and global delivery stakeholders across operational workstreams
Supporting operational readiness and service delivery alignment initiatives
Workflow Management & SLA Support
Managing operational workflows, reporting activities, and delivery documentation
Supporting SLA adherence and operational excellence initiatives
Assisting with onboarding coordination, contractor administration, and client support activities
Maintaining operational records and reporting accuracy
Stakeholder & Client Coordination
Supporting communication between delivery teams, contractors, and clients
Building effective working relationships across remote and global teams
Assisting with operational coordination and stakeholder engagement activities
Supporting client-facing operational and delivery processes
Talent Pipeline & Workforce Support
Supporting the development and maintenance of delivery and talent pipelines
Assisting with sourcing and coordination activities using:
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- LinkedIn Recruiter
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- ATS platforms
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- Enterprise sourcing tools
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- Supporting contractor retention and workforce delivery continuity initiatives
WHAT WE ARE LOOKING FOR
Key Requirements
- Minimum 1–3 years' experience within:
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- SOC environments
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- Application support
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- Managed services
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- Enterprise support operations
- Strong communication and stakeholder engagement capability
- Ability to work within remote and global teams
- Strong organisational and workflow management skills
- Understanding of application management and support models
- Comfortable working with LinkedIn Recruiter, ATS platforms, and sourcing tools
KPIs & SUCCESS MEASURES
- Time-to-submit
- Candidate quality ratio
- Contractor retention
- SLA adherence
- Talent pool growth
- Stakeholder satisfaction
- Operational accuracy
- Pipeline coverage
WHO YOU ARE
- Hungry, coachable, and eager to learn
- Adaptable and comfortable in fast-paced environments
- Strong work ethic with positive attitude
- Excellent communication and stakeholder engagement skills
- Comfortable working within global and remote delivery teams
- Organised, proactive, and detail-oriented
WHY THIS ROLE
- Opportunity to gain exposure within global enterprise delivery environments
- Exposure to international projects and managed service operations
- Opportunity to grow within cybersecurity and enterprise support operations
- Collaborative environment supporting enterprise clients and strategic delivery operations
- Exposure to AI-enabled delivery models and global operational frameworks
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