About this role
Job Description:
Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services with +20 years of experience in the use of technology applied to marketing. Focused mainly on innovation, we provide a unique customer relationship ecosystem and are currently looking for a Salesforce Consultant to join our growing team.
Main Responsibilities
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Requirements Analysis.
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Design and implement functional solutions in projects.
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Provide effort estimations for projects.
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Work in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives.
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Analyze and improve application performance.
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Collaborate with technology providers when required by the project.
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Contribute to the validation of the solution against functional requirements.
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Comply with the agreed software quality standards set by Omega's Technical Management.
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Generate functional documentation for completed projects.
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Collaborate within Omega's community of practice by sharing knowledge.
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Requirements & Experience
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Around 1 year of hands-on experience in Salesforce administration, configuration, and consulting.
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Proven experience in client-facing roles, acting as a key point of contact to translate business requirements into technical and functional solutions, working in coordination with cross-functional teams and stakeholders.
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Knowledge/ experience working with different Salesforce clouds.
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Methodology: Strong experience working under Agile methodology frameworks.
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Language Skills: Fluent oral and written communication skills in English.
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Desirable / Value-Add Skills (Pluses)
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Experience in Business or Process consulting is a plus.
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Experience or exposure to other Salesforce ecosystem Clouds is highly welcome.
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WHAT DO WE OFFER
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Permanent contract.
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Flexible Schedule. We make it easy. Balance your professional and personal life.
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Certifications plan. Improve your skills and get the official certificate from our main partners.
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Home Office. You decide and we support you.
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Flexible retribution (public transport ticket, Ticket restaurtant, …).
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Health insurance.
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OMEGA in action. Our commitment to a better society is not just an intention
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Professional development: Evolve, grow and get where you want to go.
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About us
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Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
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Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
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With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
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We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
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Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
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At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
OMEGA
Location
Madrid
Brand:
Omega
Time Type:
Full time
Contract Type:
Permanent