About this role
Junior Sales Agent
Gbovo Finance
Job Type Full Time, Hybrid Qualification BA/BSc/HND Experience 3 - 5 years Location Lagos Job Field Sales and Business Development Salary Range ₦200,000 - ₦300,000/month
Key Responsibilities
- Sales Customer Acquisition: Identify and engage prospective customers, promote the organisation's services, and actively seek opportunities to grow the customer base.
- Target Achievement: Work towards meeting and exceeding individual and departmental customer service, sales, or operational targets as assigned.
- Customer Service Client Support: Respond to customer inquiries via phone, email, WhatsApp, and in person, providing accurate information on products, services, policies, and processes.
- Issue Resolution: Log, track, and resolve customer complaints or requests to achieve first-contact resolution where possible. Escalate complex issues to the appropriate department and follow up until closure.
- Customer Retention: Maintain a courteous, empathetic, and professional approach to build customer trust, enhance satisfaction, and foster long-term relationships
- Relationship Management: Build, maintain, and strengthen positive working relationships with customers, dealers, and business partners to enhance satisfaction, and foster long-term relationships.
- Documentation: Maintain accurate records of customer interactions, inquiries, complaints, and resolutions, ensuring all documentation is complete and up to date.
- Administrative Support Records & Filing: Prepare, organise, and maintain both physical and digital records, files, correspondence, and other administrative documents.
- Data Entry & Reporting: Input and verify data accurately. Prepare weekly and monthly reports on customer interactions, loan status, attendance, inventory, or other assigned operational activities.