Junior Project Delivery Manager

As a Junior Project Delivery Manager (PDM), you are responsible for the end-to-end operational execution of research projects across trackers and ad-hoc qualitative and quantitative studies, both online and onsite.

You translate the SOW into a complete operational delivery plan, coordinate all day-to-day tasks, manage timelines and dependencies, oversee vendors and fieldwork, maintain business documentation, and ensure projects follow operational standards.

The PDM is the owner of “how-to” delivery, ensuring quality, feasibility, compliance, and smooth operational execution while partnering closely with Operations and Client Servicing Team.

Key Responsibilities

• Project Execution & Delivery | Ad hoc & Tracker projects

• Own the end-to-end operational delivery of trackers and ad-hoc QL/QN projects (online & onsite).

• Translate the SOW into a detailed operational plan, including tasks, workflows, dependencies, and timelines.

• Manage the operational project timeline, ensuring daily coordination, follow-ups, and alignment across all task owners.

• Oversee and support project buying, supplier coordination, recruitment, participant communication, incentives, rewards handling, and fieldwork execution, including (when required) facility or onsite coordination for QL.

• Coordinate participant and panelist support linked to delivery, including incoming inquiries, incentive questions, follow-up actions, and escalation of participant experience or rewarding issues through agreed support channels such as ticketing systems or approved social media channels.

• Coordinate internal resources (CSTs, Quantitative Shared Services, Designers, etc.) to ensure they are properly briefed and aligned—with Ops defining resource allocation.

• Maintain rigorous quality checks on survey links, fieldwork progress, transcripts, deliverables, dashboards, and operational outputs.

• Collaborate closely with Advanced Quant experts for complex project components (sampling, modeling, scripting, analytics).

• Adapt operational plans dynamically for complex target groups, special methodologies, or unexpected field challenges.

• Monitor participant support themes and service quality indicators during fieldwork, identifying recurring issues or network service concerns that may affect field continuity, participant experience, or incentive accuracy.

• Support the implementation of new tools, platforms, processes, and operational enhancements.

• Operational Health, Compliance & Documentation

• Maintain and update all business and operational documents, including:

• Statements of Orders (SO)

• Quotes

• Project shells

• G&SR & receipts

• Pricing tables & timing plans

• Project trackers & status updates

• Ensure all projects follow defined operational standards, templates, and delivery guidelines.

• Monitor outsourcing costs to ensure they remain within operational scope (profitability remains CST-owned).

• Identify opportunities to improve delivery efficiency through standardization, automation, and reuse of best practices.

• Risk Management & Escalation

• Identify operational risks, blockers, scope gaps or feasibility concerns early.

• Escalate promptly to Ops Manager + CST to protect project quality, timeline, and scope.

• Drive mitigation actions and ensure stakeholders remain aligned throughout delivery.

• Ensure clear alignment with Consultants and Business Operations on scope, resourcing, and expert involvement, escalating where decisions fall outside delivery ownership.

• Skills, Knowledge & Expertise

• Bachelor’s degree (e.g. Psychology, Marketing, Languages, Social Sciences, or a related field).

• 1-2 years of experience in project management, project coordination, or research operations.

• Fresh graduates are welcomed to apply.

• Ability to understand research goals and business impact before execution.

• Strong communication and coordination skills across multiple stakeholders.

• Good judgment to anticipate potential risks or issues, and the confidence to raise them early and suggest practical mitigation ideas.

• Detail-oriented, reliable, and comfortable with both planning and hands-on execution.

• Able to manage multiple tasks, meet deadlines, and perform effectively in fast-paced or on-site research environments.

• Success Measures / KPIs

• On-time configuration and launch rate

• Ticket resolution speed and SLA adherence

• Community engagement and retention levels

• Fieldwork delivery completeness vs. target

• Accuracy of incentives and operational documentation

• Responsiveness and effectiveness in handling escalations