About this role
Job title: Junior Print Administrator
About the Role Join Xerox as a Junior Print Administrator to help deliver exceptional on-site managed print services while supporting customers with hardware, software, and print environment operations. In this customer-facing role, you will work closely with account teams to maintain service quality, resolve technical issues, and contribute to an outstanding customer experience. This opportunity is ideal for someone who enjoys technology, problem-solving, and building strong customer relationships.
What You'll Do
- Manage on-site service operations daily, including consumables, inventory, and customer support.
- Install, configure, and maintain printing equipment, workstations, print servers, and related software.
- Troubleshoot hardware and software incidents at Level 1 and 2, escalating as needed.
- Coordinate preventive maintenance, parts replacement, returns, firmware updates, and supply management.
- Address help desk requests, train users, monitor service performance, and collect counters.
What We're Looking For
- Technical training or currently pursuing final semesters in Systems Engineering, Electronics, or related fields.
- Experience in administration of printing services or copy centers.
- Experience in customer service, incident management or Help Desk.
- Knowledge of Microsoft Office, hardware, software, and basic English.
- Excellent communication, organizational, service orientation, and collaborative teamwork.
Nice to Have
- ITIL certification is desirable.