Junior Pre-Sales Engineer, HindSight

Job title: Junior Pre-Sales Engineer, HindSight

About the Role Junior Pre-Sales Engineer to support HindSight, Motorola Solutions' mission-critical recording platform for public safety, government, military, and critical infrastructure agencies. This customer-facing role helps translate customer needs into accurate solution requirements, support demos, assist with system design, and ensure quotes reflect each environment.

What You'll Do

• Support the pre-sales process for HindSight opportunities, including discovery, demos, quoting, and technical follow-up.
• Assist Sales and Sales Engineering in gathering customer requirements related to call handling equipment, radio systems, dispatch consoles, CAD, screen recording, storage, user access, and deployment preferences.
• Help build accurate quotes and BOMs based on customer requirements, licensing needs, hardware platforms, integrations, support options, and system sizing.
• Participate in customer calls to document technical needs, clarify scope, and identify missing information required for quoting or solution design.
• Prepare and maintain internal notes, requirements summaries, quote assumptions, and handoff documentation for Operations and Implementation teams.
• Learn HindSight deployment models, including on-premise, virtualized, hybrid, and cloud-connected environments.
• Work with internal teams to validate technical assumptions and ensure proposed solutions are achievable, supportable, and aligned with customer expectations.
• Assist with product demos and presentations by supporting setup, documentation, follow-up questions, and technical clarification.
• Maintain knowledge of common public safety systems and integrations, including NG911, P25/TETRA radio, commercial radio, dispatch consoles, IP telephony, CAD, RapidSOS, and screen capture.
• Help improve quoting tools, pre-sales questionnaires, internal workflows, and documentation as the product and pricing models evolve.

What We're Looking For

• Associate's degree.
• At least 1+ year of experience in a technical, sales support, customer support, implementation, IT, or systems-focused role.
• Strong communication skills and the ability to interact professionally with customers, partners, and internal teams.
• Ability to understand technical concepts and explain them clearly to both technical and non-technical audiences.
• High attention to detail, especially when working with quotes, requirements, licensing, and configuration details.
• Strong organizational skills and the ability to manage multiple opportunities, tasks, and follow-ups at once.
• Comfort asking questions, documenting answers, and identifying gaps in information.
• Ability to learn complex product, pricing, and integration logic over time.
• Proficiency with Microsoft Office or Google Workspace tools, especially Excel or Sheets.
• Willingness to work collaboratively across Sales, Engineering, Operations, Product, and Support.
• Ideal candidate: able to listen carefully on customer calls, ask thoughtful follow-ups, and translate requirements into an accurate quote; comfortable balancing people skills with attention to detail across configurations, licensing, and open questions.

Nice to Have

• Experience in public safety, emergency communications, dispatch, telecommunications, radio, VoIP, or recording systems.
• Familiarity with PSAP environments, 911 call handling equipment, P25 radio systems, dispatch consoles, CAD systems, or NG911.
• Experience supporting quotes, BOMs, technical proposals, demos, or RFP responses.
• Experience using CRM systems, quoting tools, ERP systems, or ticketing platforms.
• Basic understanding of networking, servers, virtualization, cloud environments, or software integrations.
• Prior experience in a pre-sales, sales engineering, solutions consulting, or technical support role.

Ideal Candidate Profile The ideal candidate can sit on a customer call, listen carefully, ask thoughtful follow-up questions, and leave with a clear understanding of what is needed to build an accurate quote. They should be comfortable with both people and details, able to build trust with customers while tracking technical requirements, part numbers, licensing counts, assumptions, and open questions. They should enjoy learning how complex systems fit together and be adaptable to customer-specific configurations.