Junior Operations Controller

FREIGHT FORWARDING OPERATIONS

Junior Operations Controller - Gauteng M/F

Contract Type

PERMANENT

Job Location

Africa, South Africa,

Working Hours

Full time

Mission Description

Job Purpose: To Successfully co-ordinate all client shipments from start to end and support the Senior Transport Controller in his duties with efficient load planning, vehicle utilization, customer service, and on-time deliveries. The role involves receiving customer orders, allocating loads to company vehicles, drivers, or subcontractors, monitoring deliveries, managing transport documentation, and invoicing. Job Function:

• Receive and process customer transport orders and bookings accurately and timeously. Ensure customer orders are captured accurately and scheduled appropriately into the TMS.
• Plan and allocate loads to company vehicles, drivers, and approved subcontractors.
• Coordinate daily load schedules to meet customer delivery requirements.
• Arrange and manage special delivery requests as required, including the PO process
• Monitor vehicles, drivers, track shipments, and delays or breakdowns through the delivery process and update appropriate systems
• Maintain regular communication with drivers and subcontractors regarding delivery status.
• Ensure customers receive timely updates on delivery progress.
• Follow up on delayed deliveries and implement corrective actions, where necessary.
• Coordinate on-route vehicle breakdowns, including liaising with mechanics, workshops and relevant service providers.
• Verify proof of delivery (POD) documentation is received and filed correctly.
• Ensure that operational files are handled in accordance with the various SOPs.
• Collect and control all required documents (commercial invoice, packing list, etc.) and produce documentation according to customer profile (transport documents)
• Monitor vehicle service schedules and ensure servicing is completed on time.
• Monitor driver behaviour and overtime compliance
• Meet and improve SLA, process and activity KPI's
• Perform invoicing on transport files as per SLA
• Reporting any incidents to the BU supervisor/manager
• Prepare operational reports and provide feedback to the manager
• Assist management with ensuring efficient use of vehicles, drivers and company resources.
• Monitor driver time and attendance.
• Any other delegated tasks deemed as reasonable as assigned by the reporting manager.

Profile

Minimum Education and Experience Requirements:

• Matric
• Relevant qualification is an advantage.
• Minimum of 3 years' experience in transport, fleet coordination or similar operational environment
• Knowledge of route planning, fleet management, and TMS
• Strong computer literacy and administrative skills
• Ability to work under pressure and manage drivers
• Knowledge of the LRA and NBCRFLI main agreement