About this role
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Maintain the Garment IO system in factories, support onboarding, train factory teams, and respond to day-to-day inquiries.
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Manage and resolve operational and technical issues promptly, escalating when necessary.
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Analyze and document new-factory requirements and map manufacturing processes before deployment.
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Conduct regular factory visits for consultancy, system support, and training.
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Maintain clear, prompt, and accurate communication with factory stakeholders and internal teams.
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Monitor customer satisfaction, system adoption, account health, and ongoing customer success.
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Gather customer feedback, identify improvement opportunities, prepare accurate reports, and follow up on outstanding actions.
Requirements
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Bachelor’s degree in Industrial, Production, Mechanical, or Mechatronics Engineering, or a related field.
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0–2 years of relevant experience; fresh graduates may be considered.
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Strong analytical, organizational, and problem-solving skills.
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Clear communication skills and the ability to train and support factory users.
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Basic understanding of manufacturing processes, ERP, MES, AI tools, or similar systems is an advantage.
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Customer-focused, adaptable, and willing to learn.
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Good command of English; Arabic is an advantage.
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Willing and able to travel frequently to factories within Egypt.
Benefits
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Social insurance
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Medical insurance
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Transportation allowance