Junior Onsite IT Technician

Junior Onsite IT Technician

Hemmersbach Job Posting

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Italy – Milan (Romolo)

IT

Full-time

Your skills

• 1-2 years of experience in IT support or a similar role
• Foundational troubleshooting and problem-solving abilities
• Basic understanding of endpoint hardware, peripherals and mobile devices
• Basic understanding of Windows, macOS, Office 365, ITSM and other workplace applications and tools
• Awareness of HAM concepts (asset tagging, CMDB updates)
• Familiarity with ticketing system
• Fluent Italian and good English language skills
• Communicative and supportive attitude

Your tasks

Committed to develop your career in IT within large corporations?

Keen on customer support?

Willing to work within an international working environment?

Join our company as an Junior Onsite IT Technician to provide advanced technical support to end users at our customers.

What about your responsibilities?

• Assist senior technicians through hands-on on-site support activities
• Handle incidents and service requests with guidance or following SOP’s
• Perform PC and mobile device staging (imaging, enrolment, tagging, testing)
• Support laptops, desktops, iPhones, iPads
• Conduct routine meeting room and AV device check
• Install software when remote installation is not feasible
• Perform basic CMDB / asset updates during deployments and replacements
• Support printer-related basic issues
• Escalate complex issues with proper documentation

Location: Milan (Romolo - fully onsite)

Contract: 1-year fixed-term (possibility to convert into permanent)

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

• Onboarding program
• Buddy program
• International job opportunities
• Staff discounts
• Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher
• Internal career development program

Job-Id: 20230 Junior Onsite IT Technician Italy – Milan (Romolo)