Junior NOC Engineer

Junior NOC Engineer

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 2 - 3 years
• Location Nairobi
• Job Field ICT / Computer

About the Role

Reporting to the Service Reliability Manager, the Junior NOC Engineer will be responsible for day-to-day monitoring and first-line operational support of network, infrastructure, and technology services. The role focuses on event monitoring, incident detection, initial troubleshooting, escalation, and ensuring operational procedures are followed.

Key Responsibilities

• Monitor network, server, application, cloud, and infrastructure alerts using approved monitoring tools.

• Perform first-level troubleshooting and resolution of common incidents.

• Escalate incidents exceeding defined thresholds to the Senior NOC Engineer or relevant support teams.

• Acknowledge, log, categorize, and prioritize incidents according to SLA requirements.

• Monitor WAN, LAN, VPN, internet connectivity, firewalls, and critical applications.

• Execute routine health checks and operational checklists.

• Support implementation of approved changes and perform post-change monitoring.

• Maintain accurate incident records, shift reports, and operational logs.

• Follow documented procedures, runbooks, and recovery guides.

• Assist in disaster recovery and business continuity testing activities.

• Identify recurring alerts and report them to the Senior NOC Engineer for further analysis.

• Support service restoration activities during incidents.

• Escalate potential risks and service-impacting events promptly

• Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Bachelor’s Degree in Information Technology, Computer Science, Telecommunications, or related field.

• 2-3 years of experience in NOC, Network Operations, Infrastructure Support, or IT Operations.

• Key Skills & Competencies

• Network monitoring tools (Grafana, Prometheus, Datadog, Nagios.

• Basic networking concepts: TCP/IP, DNS, DHCP

• Routing & Switching: VPNs, VLANs

• Windows and Linux server administration fundamentals.

• Incident and problem management processes.

• Understanding of cloud environments (Azure or AWS).

• Basic scripting knowledge (PowerShell, Bash, or Python).

• ITSM tools such as ServiceNow or Jira Service Management.

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