About this role

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Junior Network Operations Center Technician Student Worker (Federal Work Study Eligible Regent University students Only)

50000662

Information Technology

Student & Temporary

Part time

Closing on: Apr 5 2027

This entry-level role, Junior Network Operations Center Technician Student Worker will monitor and support our network infrastructure, ensuring optimal performance and uptime for the University. This role will assist in installing equipment, monitoring critical services, troubleshooting issues, escalating incidents as necessary, and contribute to a collaborative team environment aimed at delivering exceptional service.

Work

Location

On-campus Only

Responsibilities

Monitor network performance and availability using various monitoring tools
Monitor Help Desk tickets related to networking systems and services
Document incidents and resolutions in the ticketing system for future reference
Assist in the identification and resolution of network incidents and issues
Collaborate with senior technicians to escalate complex issues
Participate in routine maintenance and system updates as required
Maintain accurate records of network configurations and changes

Additional Responsibilities:

Basic understanding of networking concepts and protocols such as TCP/IP, DNS, and DHCP
Familiarity with monitoring tools and ticketing systems
Familiarity with VMware, and backup operations
Strong analytical and troubleshooting skills
Ability to work independently and as part of a team

Requirements

Understanding of network monitoring and backup tools and methodologies
Basic knowledge of network configuration and management
Familiarity with Windows and Linux operating systems
Strong attention to detail and commitment to quality work
Willingness to learn and adapt in a fast-paced environment
Willingness to assist with projects outside of normal business hours
Ability to lift 50 lbs.
Commitment to Regent’s core values of Excellence, Innovation, and Integrity
Salary: $13.75 per hour
Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status. For full Non-Discrimination Policy click here.

Benefits

Not benefits eligible

LI-DNI

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