Junior ITSM Technician Intern

One Acre Fund

Posted: Oct 29, 2026

Expires: Jan 20, 2027

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One Acre Fund is a nonprofit organization that supplies smallholder farmers in East Africa with asset-based financing and agriculture training services to reduce hunger and poverty.

View All Jobs at One Acre Fund

Junior ITSM Technician Intern

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience
• Location Kakamega
• Job Field ICT / Computer , Internships

About the Role

Seeking a motivated Junior ITSM Technician Intern to provide first-level IT support, troubleshoot user issues, manage service requests, and deliver excellent customer service while developing practical ITSM and technical support skills.

Responsibilities

• Service Desk Operation and Management
• Adhere to service desk policies, processes, and guidelines
• Provide first-level support for basic user inquiries under supervision.
• Escalate complex issues to higher-level technicians.
• Communicate with users to provide updates and clarify simple issues.
• Follow detailed procedures for troubleshooting hardware, software, and user errors.
• Assist in improving ticket documentation by logging essential details in the system.

Outcomes achieved:

• Timely responses to user inquiries.

• Accurate documentation of service desk interactions.

• Successful escalation of complex problems to higher-level support.

• Documentation / Knowledge Management

• Follow and update basic documentation for common issues.

• Log communication and issue resolution according to ITSM procedures.

• Use existing diagnostic scripts and templates.

• Resolution of Service Requests and basic incidents

Resolve common requests/service requests, such as:

• Basic troubleshooting of hardware and software.
• User licensing and account setup.
• Assist users with training and resolving user errors.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

Technical Skills:

• Foundational IT knowledge and basic troubleshooting skills.

• Familiarity with ITIL foundations and ITSM concepts.

• Knowledge

• Understanding of organizational technology policy and service desk procedures.

• Check how your CV matches this job