Junior IT Support Engineer

Job title: Junior IT Support Engineer

Ferryhopper is an equal opportunity employer that welcomes diversity and is committed to inclusion in the workplace. We do not accept discrimination and harassment of any kind. This policy applies to all employment practices within our company.

The Company

Ferryhopper is revolutionising online ferry booking, aiming to change the way people travel by ferry. We are collaborating with more than 360 ferry companies across 63 countries, bringing a fresh and seamless ferry booking experience. We always strive to cater to the needs of all travellers and keep improving our services.

If you want to know more about the team, read about Ferryhopper in a nutshell.

The role

As a Junior IT Support Engineer, you will primarily support our Customer Service Department, ensuring employees have the tools, systems, and technical assistance they need to perform their daily tasks efficiently. You will also contribute to day-to-day IT operations, workstation management, employee onboarding and offboarding, and maintaining a reliable IT environment. The ideal candidate is organized, communicative, and eager to learn, with the ability to work in a fast-paced environment while maintaining a high level of service quality. You will work closely with the IT team, reporting to the IT Lead, gaining hands-on experience across different IT systems and processes while contributing directly to the daily IT operations and support of our Customer Service Department.

Responsibilities

• 1st Level Helpdesk Support: Provide daily technical support, manage and prioritize tickets, troubleshoot issues and escalate when necessary.
• Workstation Management: Assist with laptop setup, configuration, software installations, device maintenance and IT asset management.
• Employee Onboarding & Offboarding: Prepare and configure employee equipment, user accounts and access permissions, following established IT procedures.
• Systems Administration: Assist with the administration and maintenance of Google Workspace, JumpCloud, endpoint management tools and other business applications.
• IT Documentation: Maintain accurate records of IT assets, support requests, configurations and troubleshooting procedures.
• IT Operations: Follow established IT policies, procedures and security guidelines to ensure reliable and consistent IT services.

Requirements

• Degree or diploma in Computer Science, Information Technology or a related field, or equivalent practical knowledge.

• 1+ years of relevant experience

• Flexibility to work on a shift-based schedule (during peak season) with the latest shift ending at 20:00.

• Basic knowledge of Windows operating systems and computer hardware.

• Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP and Wi-Fi troubleshooting.

• Basic understanding of Google Workspace and identity/device management concepts.

• Good troubleshooting and problem-solving skills.

• Ability to prioritize tasks, follow procedures and work effectively within a team.

• Willingness to learn, develop technical skills and take on new responsibilities.

• Good command of written and spoken English.

• Nice to have

• Familiarity with JumpCloud, endpoint management, RMM or similar identity and device management platforms/tools.

• Basic knowledge of macOS and Linux.

• Basic scripting knowledge (PowerShell or similar).

• The annual salary range for this position is 14.000 - 16.000 gross, under Greek Labour Law.

Benefits

The health of our company and the success of our products are directly related to the health of our team and the work environment we create for ourselves. With this in mind, we strive to provide an inclusive and positive working environment. In this respect, we offer:

• Three (3) additional days off on top of your statutory annual leave
• Training and educational budget throughout the year
• Exclusive coupons for your personal ferry trips
• Work in a collaborative and dynamic environment
• Equipment of your choice
• Great office space :)

Remote & Hybrid Policy:

• Athens-based teams: The policy is to visit the office a minimum of three days per week
• Work from Anywhere: Six weeks per year to work from any location of your choice