About this role
Position Overview |
We are seeking a skilled IT Specialist to support and enhance our IT infrastructure, cloud services, and end-user experience. This role combines hands-on helpdesk support, network administration, cloud technologies, and IT asset management to ensure secure, reliable, and efficient systems across the organization.
Key responsibilities|
Helpdesk & End-User Support
Provide Tier 1–2 technical support for hardware, software, and SaaS applications
Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals
Support operating systems (Windows, macOS, Linux) and productivity tools
Document issues, resolutions, and procedures in the ticketing system
Cloud & Systems Administration
Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc….)
Manage user access, permissions, and identity services (e.g., Google SSO, IAM)
Assist with cloud-based backups, monitoring, and security best practices
Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.
Networking
Monitor network performance and resolve connectivity issues
Assist with network security controls and access management
IT Asset Management
Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning)
Maintain accurate asset inventory records and ensure compliance
Coordinate device provisioning, replacements, and returns
Support onboarding and offboarding processes
Security & Compliance
Follow IT security policies and best practices
Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM)
Support audits and compliance requirements as needed
Qualifications |
Bachelor's degree in computer science or
4+ years provided support in the form of Linux\Windows\Mac OS architecture
Experience with supporting Video Conference Systems. (Google Meet / Logitech Room Systems)
SaaS / Cloud experience (Google Workplace / Slack / 1Password / SSO)
Understanding of system and application integration, as well automation engineering
Able to work off hours for maintenance and projects
Periodic travel to other offices to help support staff.