Junior IT Helpdesk Specialist

The Opportunity

Must be willing to work Pacific Time Zone hours

At TopDog Law, we're building more than a team, we're building a movement. We've grown fast by staying hungry, thinking critically, and taking extreme ownership, and now we're looking for a Junior IT Helpdesk Specialist who's ready to do the same.

We're looking for a motivated Junior IT Helpdesk Specialist to join our IT support team to provide responsive, high-quality technical support to a remote workforce. This role is ideal for someone who thrives in a fast-paced environment, has strong troubleshooting skills across hardware, software, and connectivity issues, a willingness to learn, and solid communication skills. The specialist will serve as a frontline resource, providing white-glove service, for attorneys, paralegals, and administrative staff, ensuring minimal downtime and exceptional user experience.

What You Will Own

• Provide Tier 1 technical support via phone, email, chat, and ticketing system for remote employees across multiple locations.
• Manage and escalate tickets appropriately, ensuring timely follow-up and clear communication.
• Troubleshoot and resolve issues related to Windows/Mac workstations, accessories, mobile devices, legal-industry software, and network issues.
• Support Google Workspace & Microsoft 365, document management systems, video conferencing, and authentication tools.
• Assist with new-hire onboarding, including account setup, device configuration, and user orientation.
• Maintain and update IT documentation, FAQs, and knowledge base articles.
• Collaborate with IT leadership on process improvements, recurring issue analysis, and system enhancements.
• Ensure adherence to security policies, confidentiality requirements, and compliance standards relevant to legal environments.

What You Bring

Required:

• 0-1 year of Helpdesk or IT support experience, ideally in a remote or multi-location environment.
• Strong troubleshooting skills across hardware, software, networking, and remote-access tools.
• Good problem-solving instincts and willingness to research solutions.
• Experience supporting Google Workspace & Microsoft 365, Windows & MacOS, and common collaboration tools.
• Excellent communication skills with a customer-service mindset.
• Proven ability to collaborate effectively with peers, managers, and cross-functional teams, demonstrating strong teamwork.
• Proven time management and prioritization skills to handle multiple simultaneous tasks and tickets with minimal supervision.
• Proficiency in reading and writing in English.
• Must be able to work EST business hours consistently.

Preferred (Nice to Have):

• Familiarity with ticketing systems (Zendesk, Jira, ServiceNow, etc.)
• Basic scripting or command-line experience
• Exposure to cloud platforms (Microsoft 365 admin, Google Workspace)
• AI/Claude

Who Thrives Here (Core Values)

We don't hire on resumes alone. We hire for competence, character, and mindset.

• Embrace Change: Open to feedback, embracing change, and always asking what's next?
• Committed: You care deeply, have your teammates' backs, and show up to build something lasting.
• No-Ego Energy: Positive, professional, and solutions-oriented. Drama stays at the door.
• Ownership: You do what you say, follow through, and treat the business like it's yours.
• Fast & Hungry: You move with urgency, thrive under high expectations, and are motivated by growth and impact.

What We Offer

• Base Salary: $48,600 - $59,000, commensurate with experience
• Our job postings reflect the compensation range for the specific market and location of each role. Ranges vary by geography based on local market rates and cost of labor.
• Benefits include: Medical, dental, and vision insurance, 401(k) with company match, HSA, life insurance, disability coverage, paid time off, and parental leave.

Equal Opportunity Employer

We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

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