Junior IT End User Support Technician (1st Level)

About the Role This position is responsible for delivering technical support and operational excellence across hardware, software, collaboration platforms, and IT services. It serves as the escalation point for incidents, provides mentorship to other technicians, and partners with regional/global teams to ensure enterprise standards are met. The role requires strong technical expertise, proactive problem management, and the ability to support senior leadership with professionalism and discretion. What You'll Do

• Provide first and second level IT support for hardware, software, telephony, mobile devices, MFA, and other IT services.
• Perform daily operational checks on meeting rooms, printers, desk phones, and other critical equipment.
• Manage IT assets and maintain accurate inventory records throughout the asset lifecycle.
• Coordinate with vendors for hardware repairs, software licensing, and service delivery.
• Support and maintain local systems including basic data center tasks (hands and feet), desk phones, and Microsoft Office suite.
• Manage and support Microsoft 365 services including Exchange Online, SharePoint, OneDrive, MS Teams, Autopilot, MDM, and Intune.
• Troubleshoot user incidents, escalate to regional/global teams when required, and follow up until resolution.
• Support regulatory IT systems (e.g., Purchase Requests, invoicing, reporting, compliance tools) to ensure effective operation.
• Partner with regional service desks and global teams for onboarding/offboarding, licensing, and policy alignment.
• Document support activities, incidents, and asset movements in the Service Now.
• Propose and support improvements in service efficiency and automation (e.g., Intune policies, reporting).
• Provide priority support to senior Directors and executives as needed.
• Provide regional coverage and onsite support for both Sathorn and Bangna (when and as required).
• Test and evaluate new technologies and contribute to global standardisation initiatives. What We're Looking For
• Strong technical expertise in IT support and incident management for end-user IT environments.
• Experience with hardware, software, telephony, mobile devices, MFA, and related IT services.
• Proficiency with Microsoft 365 services (Exchange Online, SharePoint, OneDrive, Teams) and modern management (Autopilot, MDM, Intune).
• Familiarity with ITSM tools (ServiceNow) and asset management processes.
• Ability to troubleshoot incidents, escalate to regional/global teams, and ensure timely resolution.
• Experience coordinating with vendors for repairs and licensing, and supporting onboarding/offboarding processes.
• Comfortable providing onsite support and regional coverage in Bangkok.
• Strong communication skills and ability to support senior leadership with professionalism. Nice to Have
• Experience working with global/regional IT teams.
• Basic data center exposure or hands-on IT operations experience.
• Knowledge of IT security/compliance tools and processes.
• Prior experience with executive support. Compensation & Benefits
• Not disclosed.