About this role
New opportunities in Chile, Santiago!
🟢 Dev.
Pro is a US-based software development company helping tech companies build their products and grow their business. We’re remote-first, and we work with independent contractors in over 55 countries, so you’d be collaborating in a multicultural environment on some really interesting projects.
We are seeking a Digital Content Author to build, update, and maintain customer-facing digital experiences (App and Web) for a major global brand. This role is focused on tactical content execution, quality assurance, and daily platform maintenance. Working closely with the Digital Content Operations Lead and US-based teams, you will transform design assets into functional digital content, troubleshoot routine authoring issues, and ensure all releases meet strict quality and governance standards.
🧩Key responsibilities:
- Hands-On Execution: Build, update, and maintain customer-facing App/Web content in Contentful (or similar enterprise CMS) using approved Figma designs, assets, copy, and requirements.
- Campaign Delivery: Execute scheduled
Experience
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Launches, daily content updates, planned marketing campaigns, and other assigned content requests accurately and on time.
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Validation & Troubleshooting: Validate authoring inputs, identify missing or inconsistent requirements, and flag blockers before execution. Troubleshoot routine authoring issues and escalate complex technical problems to the appropriate lead.
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Quality Assurance: Perform thorough content QA and peer reviews to ensure absolute accuracy, functionality, and consistency across all digital experiences.
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Release Management: Prepare content for release and support the publishing process, production validation, and live issue resolution.
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Governance & Documentation: Follow established content governance, source-of-truth guidelines, QA, and publishing standards. Maintain highly accurate Jira ticket updates, authoring status, and execution documentation.
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Cross-Functional Collaboration: Collaborate daily with the nearshore Content Lead, offshore teams, and the US-based Content Operations team to meet strict deadlines and quality expectations.
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🟩 Ideal Experience & Qualifications:
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1-3 years of hands-on experience authoring in Contentful or a comparable enterprise headless CMS.
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Strong working knowledge of digital content QA processes and peer review standards.
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Proficiency using design extraction tools (Figma) and project management/ticketing systems (Jira).
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Exceptional attention to detail and a strong commitment to accuracy in a high-volume environment.
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Ability to manage multiple concurrent deadlines and execute effectively under pressure.
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Strong communication skills with the ability to clearly flag issues and escalate blockers.
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Must be able to work on-site in Santiago City in Chile
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Interested? Find out more:
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📋 How to Join Us
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💻 LinkedIn Page
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📈 Our website
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💻 IG Page
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By submitting application, I've read and agree to the Dev.
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Pro Private Policy and Consent on Processing of Personal Data. I agree to have my Personal Data being stored and processed by Dev.
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Pro.