About this role
About the role
Capitex is hiring Junior Fraud Analysts on a remote, short-term contract to support the Digital Fraud Operations team of a leading bank in the Middle East.
You will join a shift-based team covering evening and overnight hours, monitoring and responding to suspicious activity across the bank's digital channels. Working alongside the bank's in-house fraud analysts, you will be the first line of defence protecting customers from fraud out of hours.
- Contract: approx. 2 months, with potential for extension
- Location: remote
- Shifts: evening and night rota
- Equipment: laptop provided
Key responsibilities
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Monitor and triage real-time fraud alerts across card, online banking, mobile banking and payment channels.
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Review flagged transactions and account activity to identify genuine fraud and close false positives.
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Contact customers to verify suspicious transactions, following the bank's authentication procedures.
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Take immediate protective action where required, such as blocking cards, holding payments or restricting account access.
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Escalate complex, high-value or confirmed fraud cases to L2 analysts and investigators in line with escalation protocols.
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Record clear, accurate case notes and decisions on the case management system.
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Spot emerging fraud patterns and typologies and flag them to the wider team.
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Provide structured shift handovers so open cases are picked up without delay.
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Meet alert handling SLAs and quality standards while following the bank's policies and procedures.
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Essential requirements
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1 to 3 years' experience in a fraud operations, fraud monitoring or transaction monitoring role within banking, payments or fintech.
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Hands-on experience triaging fraud alerts and making clear genuine or fraud decisions.
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Solid understanding of common fraud types, including card fraud, account takeover, authorised push payment (APP) and social engineering scams.
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Experience using a fraud detection or case management system.
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Comfortable speaking with customers by phone to verify activity, calmly and professionally.
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Strong attention to detail and accurate, concise case note writing.
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Sound judgement under pressure and confidence acting quickly within set procedures.
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Fluent written and spoken English.
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Available to work evening and overnight shifts on a rota basis.
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Reliable home working setup with a stable internet connection and a quiet, private workspace.
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Desirable
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Experience with fraud platforms such as FICO Falcon, NICE Actimize, Featurespace, Feedzai or similar.
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Experience working night shifts or out-of-hours rotas in a fraud or operations team.
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Arabic language skills.
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Exposure to GCC or Middle East retail banking.
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Understanding of card scheme rules and chargeback processes.
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A relevant certification, such as CFE or an ICA fraud qualification, or working towards one.