Junior Desktop Support Engineer

Cubix – Where Your Career Starts- We are Offering A 12-month paid internship that provides hands-on experience.

At Cubix, interns get more than just work experience — they get the opportunity to learn, grow, collaborate and make an impact in a dynamic and fast-paced environment. With supportive teams, exciting opportunities and room to develop your skills, Cubix is where your career journey begins.

Cubix — Start your journey. Build your future. Make your mark.

Purpose of the Job: The Junior Desktop Support Engineer provides first-line and mid-level technical support to end-users, ensuring the efficient operation of IT systems, hardware, and software. The role involves troubleshooting technical issues, maintaining devices and peripherals, supporting IT infrastructure, and providing timely, customer-focused solutions to minimize downtime. The position also includes the administration and timely management of service desk tickets through to resolution and closure.

Key Responsibilities

• Provide first- and second-line technical support for desktops, laptops, printers, software, operating systems, and other IT-related issues.

• Diagnose, troubleshoot, and resolve hardware and software problems efficiently to minimise user downtime.

• Install, configure, maintain, and upgrade operating systems, applications, drivers, and IT equipment.

• Set up and configure new, rebuilt, or replacement PCs, laptops, and peripherals according to company standards.

• Provide printer support, including installation, configuration, troubleshooting, and escalation of unresolved issues.

• Assist with antivirus, Windows security, WSUS, and backup remediation to maintain secure and compliant IT environments.

• Manage service desk tickets from logging through to resolution, ensuring all requests are actioned and closed within agreed SLAs.

• Escalate complex technical issues to relevant internal teams or third-party vendors and monitor progress through to resolution.

• Support IT projects, including hardware upgrades, business moves, system deployments, and technology changes.

• Assist with Active Directory and user account administration where required.

• Ensure IT equipment is correctly configured, updated, secure, and compliant with organisational standards.

• Create, maintain, and update desktop support procedures, technical documentation, and knowledge resources.

• Provide professional and customer-focused support to end-users while maintaining effective communication throughout the resolution process.

• Minimum Requirements

• Must be a South African Citizen.

• Must have a National Senior Certificate (Grade 12).

• CompTIA A+ –

• CompTIA Network+ (N+)

• IT-related Diploma or Certificate in Information Technology, Computer Science, Systems Support, or a related field – Recommended

• Must have a clear criminal record.

• Must have a clear ITC record.

• Must be between the ages of 18 and 35.

• Must NOT currently be employed or participating in another internship or learnership programme.

• Why Join Cubix?

• This is an opportunity to build your career in IT Operations gain practical industry experience and work alongside a team that values innovation, creativity and fresh ideas.

• Important Notice

• Thank you for choosing Cubix as your employer of choice. Please note that only suitably qualified candidates will be considered.

• If you do not hear from us within 14 working days, please regard your application as unsuccessful.

• We wish you every success in your future endeavours.