About this role
Job title: Junior Customer Support Specialist
What you will do
- Support hosts and travelers through multiple communication channels, including HubSpot, WhatsApp, and the Worldpackers Inbox.
- Resolve questions, issues, and conflicts with empathy, professionalism, and sound judgment.
- Ensure every interaction meets our quality standards and service level expectations.
What is required
- Previous experience in Customer Support, Customer Experience, or another customer-facing role.
- Strong written communication skills.
- Ability to stay organized while managing multiple conversations and priorities.