About this role
About the Role
Join a customer success team at an AI-powered retail SaaS company, supporting small and mid-sized retail and e-commerce clients. You will help clients get value from AI-powered customer tools, working alongside an experienced customer success manager as you grow toward owning your own accounts.
What You'll Do
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Respond to client questions by email and in meetings with a friendly, practical, solutions-oriented approach.
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Help clients use AI chat tools effectively and adapt your guidance to their level of technical experience.
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Configure and maintain client settings in product back-end systems.
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Gather and share structured client feedback and product improvement ideas with the Product team.
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Support sales colleagues in assessing product capabilities and scoping potential account expansions.
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Monitor account health, identify growth opportunities, and gradually take ownership of larger projects and client relationships.
What We're Looking For
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A degree in business, business informatics, industrial engineering, or a related field.
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0-2 years of experience, ideally in a customer-facing support role; SaaS or technology experience is helpful but not required.
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Familiarity with Google Workspace, Slack, and HubSpot, and an ability to learn tools such as Linear.
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Interest in AI tools and prompting, with an aptitude for digital products and back-end systems.
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Native-level German and strong spoken and written English.
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A customer-focused, patient communicator who is proactive, adaptable, organized, and comfortable working independently after onboarding.
Compensation & Benefits
Visa sponsorship is not available for this role.
Location
Hybrid role based in Cologne, North Rhine-Westphalia, Germany.