Junior Customer Order Specialist

Job title: Junior Customer Order Specialist

We're seeking a Junior Customer Order Specialist to join Signify's Order Management Team in Tokyo, Japan. This role focuses on accurate order entry and proactive management of inventory and delivery timelines to meet customer needs, while collaborating with sales, logistics, and customers to drive sustainable outcomes.

What You'll Do

• Enter and manage orders; confirm inventory and supply status and formulate optimal delivery timelines and shipping options.
• Arrange samples and replacements; process returns, debit notes, and credit notes.
• Maintain customer master data; respond to inquiries related to deliveries and orders.
• Monitor inventory and lead times; adjust delivery dates based on customer needs.
• Coordinate shipping and logistics; act as the primary liaison between sales, customers and 3PL warehouse.
• Manage manual orders for complex projects and external EDI orders.
• Monthly billing oversight; track accounts receivable and resolve discrepancies to ensure accurate billing.
• Other related duties as assigned.
• Check availability of orders and prepare delivery proposals; update order status and escalate deviations as needed.
• Monitor daily digital sales order creation process.
• Accept and validate sales orders by verifying references and information.
• Screen orders for commercial correctness.
• Respond to customer questions and complaints regarding deliveries and order processes through various channels.
• Assist with inventory movements and other ad-hoc tasks as required.

What We're Looking For

• 1–3 years of practical experience in order management.
• Junior college graduate or above.
• Strong customer orientation; ability to deliver high quality customer service.
• Experience using SAP or MS Excel; ERP system experience preferred.
• Meticulous attention to detail; team player with good communication skills.
• Native Japanese language level and Business English proficiency.

Nice to Have

• Experience with ERP systems, preferably SAP.
• SAP or other ERP experience is a plus.

Compensation & Benefits

• Salary not disclosed. We offer career development opportunities, including mentoring, coaching and stretch assignments, with strong international exposure. Learning is fundamental to our culture, with customized online programs and on-the-job experiences. Signify's global presence in 70+ countries and 27,000+ employees fosters a diverse and inclusive workplace.