About this role
About the Role Join Corning as a Junior Customer Operations Specialist in Poland. You will be the front-line point of contact for customer inquiries, ensuring accurate processing and timely resolution while building knowledge of Corning products and processes. What You'll Do
- Promptly, professionally, and accurately process inquiries regarding quotes, orders, status, complaints, returns, and warranties
- Resolve day-to-day problems with customers via telephone, email, and our Customer Relationship Management tool(s)
- Build expert, dynamic knowledge of the company's products and processes to effectively address customer inquiries
- Communicate product failures to engineering and product development teams via SAP
- Liaise with internal teams to ensure timely notification, action, and resolution of client issues
- Conduct research using available resources to provide comprehensive and satisfactory responses to customer questions
- Develop and maintain strong working relationships with external customers, managing assigned accounts as necessary
- Engage with customers in an inviting, friendly, and professional manner, creating positive relationships and ensuring exceptional experiences
- Attend necessary product training classes to enhance product knowledge and stay up to date with industry trends What We're Looking For
- You are a born ‘detective’ and love paying attention to details
- Excellent verbal and written communication skills to effectively interact with customers
- You are a self-starter who takes initiative and thrives in a fast-paced environment
- Confident utilizing search engines to get a task done
- Experience with MS Office
- Technology enthusiast
- Familiarity with Service Cloud, SAP and AI technologies are a plus
- Strong ability to learn and work independently or collaboratively with minimal supervision
- Fluent English, other European languages are beneficial Nice to Have
- Additional preferred qualifications: familiarity with Service Cloud, SAP and AI technologies are a plus; other European languages are beneficial Compensation & Benefits
- Corning offers a comprehensive compensation and benefits package designed to support health, wellness, financial goals, and career development from day one
- Company-wide bonuses and long-term incentives aligned with key business results
- Pension benefit that grows throughout your career
- Health and well-being benefits include medical, multi-sport card, company-paid life insurance, paid time off, and an Employee Assistance Program to support you and your family