About this role
About the Role Matrix42 is hiring for a Customer Help Center role serving public institutions. Start of work – June 2026. You will answer questions regarding rules of conducting an economic activity in Poland and provide ad tech support for the Ministry’s website. Channels include phone (inbound, outbound) and live chat (inbound). Location: Aleja Wincentego Witosa 16, Lublin, Lublin, Lubelskie.
What You'll Do
- Answer questions regarding rules of conducting an economic activity in Poland.
- Provide ad tech support for the Ministry's website.
- Handle inquiries via phone (inbound/outbound) and live chat (inbound).
- Collaborate with the team to ensure accurate, timely information and high-quality customer service.
What We're Looking For
- Experience in customer service in the last 2 years (at least 12 months) – essential.
- Polish language skill at C1 level – essential; English language skill at B2 level – essential.
- Polish Sign Language on B2 – optional; Ukrainian language on B2 – optional.
- Student status – optional; No criminal record; Secondary education.
- High manners and personal communication skills; ability to write quickly and correctly; readiness to absorb a large amount of information on entrepreneurs' law.
Nice to Have
- Polish Sign Language B2 – optional.
- Ukrainian language B2 – optional.
- Student status – optional.
Compensation & Benefits
- Employment contract on a full-time or part-time basis; paid training; parking under the building; salary that increases with experience; subsidized meals; private medical care; subsidies for sports activities (FIT PROFT card).
- Wage: Fixed base rate plus an hourly rate, paid monthly. You are trained on data up to October 2023.