About this role
Junior Account Manager
About the role
This Junior Account Manager role is structured as a 6-month fixed-term contract. You'll join our ANZ Account Management team to run a dedicated, proactive partner engagement program. This will involve building a regular meeting cadence with ClassPass studio partners.
The goal: connect with as many partners as possible, improve commercial terms, lift partner sentiment, and get ahead of potential churn, targeting 20 live partner meetings a week via Zoom or in person.
Job Responsibilities
- Build and run a proactive outreach cadence targeting 20 live partner meetings per week (via Zoom or in person)
- Identify and negotiate opportunities to materially improve commercial terms for engaged partners
- Partner with Account Associates to hand off admin-heavy tasks, protecting time for live meetings
- Maintain accurate, up-to-date records of partner engagement, meeting outcomes, and term changes in Salesforce
- Support the Account Management team with Quarterly Business Review (QBR) prep for engaged partners
- Provide partner-facing support via phone, email, and video
- All other duties as assigned
Skills & Experience
- A solution-selling mindset with a passion for post-sale partner relationships, negotiation, and support
- Comfortable initiating outbound conversations and holding a high volume of meetings each week
- A detail-oriented approach to executing tasks, with the ability to manage multiple partner relationships and projects at once
- A team player, comfortable in an ever-changing startup environment
- Full working rights in Australia required
Role Details
- Location: Australia remote (partner meetings via Zoom or in person)
- Hours: Full Time
- Duration: 6-month fixed-term contract, with potential to convert to a permanent Account Manager role
Have we piqued your curiosity?
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.