JSM Solution Sales Executive (SSE)

Job title: JSM Solution Sales Executive (SSE)

About the Role

The JSM Solution Sales Executive (SSE) will drive sales and adoption of Atlassian's Service Collection portfolio, with Jira Service Management (JSM) as the core data center ITSM offering for both data center and non-cloud customers. You will own the JSM-specific sales cycle across strategic accounts in a geographic area, while serving as a subject matter expert in ITSM/ESM and partnering with core account executives to build pipeline and close high-value opportunities.

What You'll Do

• Serve as Subject Matter Experts in IT Service Management (ITSM) and Enterprise Service Management (ESM), supporting both internal core selling teams, prospects and customers.

• Teammate with Core Account Executives (AEs) who manage the overall account relationship, while you own the JSM-specific sales cycle.

• Own the sales cycle for Service Collection and JSM, focusing on high-value opportunities (typically >201 agent tier or >500 seats), and ensuring quality and expertise throughout the process.

• Generate pipeline and win deals in target accounts, including leading competitive replacements. Sales pipeline generation is an integral part of your job responsibility along with building relationships and co-selling with your core account executive and with your partners.

• Support, lead, own and drive all service management and automation opportunities.

• Collaborate closely with Solution Engineers, Partner Management, Marketing, and other go-to-market teams to drive awareness, pipeline, and customer success.

• Focus on Cloud growth, with a strategic priority to transition customers from Data Center to Cloud, and build a robust pipeline to support this initiative.

• Provide exceptional service to both customers and internal stakeholders, acting as trusted advisors to build and create "Customer Evangelists".

• Demonstrate a teaming attitude with all internal teammates and peers, including helping to onboard and support new hires.

• What We're Looking For

• Subject Matter Experts in ITSM and Enterprise Service Management (ESM), supporting both internal core selling teams, prospects and customers.

• Ability to collaborate with Core Account Executives (AEs) who manage the overall account relationship, while you own the JSM-specific sales cycle.

• Experience owning the sales cycle for Service Collection and JSM, focusing on high-value opportunities (>201 agent tier or >500 seats).

• Proven ability to generate pipeline and win deals in target accounts, including leading competitive replacements; building relationships and co-selling with core AEs and partners.

• Track record of supporting, leading, owning and driving all service management and automation opportunities.

• Strong cross-functional collaboration with Solution Engineers, Partner Management, Marketing, and other go-to-market teams to drive awareness, pipeline, and customer success.

• Focus on Cloud growth and experience transitioning customers from Data Center to Cloud, with the ability to build a robust pipeline.

• Customer-focused approach, providing exceptional service and acting as trusted advisors to create "Customer Evangelists".

• Team-oriented mindset and willingness to onboard and mentor new hires.

• Compensation & Benefits

• In The Americas, three geographic pay zones with current base pay ranges: Zone A: $181,663 - $237,171; Zone B: $163,800 - $213,850; Zone C: $151,200 - $197,400.

• Compensation structure: Competitive Base Salary and Commissions. SSEs are typically on a commission plan tied to Net New ACV for their Service Collection/JSM.

• Equity (RSUs): In addition to OTE, P60 roles receive significant equity grants. For new US hires at this level, RSU grants vest over 4 years.

• OTE mix: 55/45 split is common for Solution Sales Executives to balance role as subject matter expert and hunter.

• Benefits & Perks: Atlassian offers a wide range of perks and benefits, including health and wellbeing resources, paid volunteer days, and more.