About this role
Jr. Credit Collections Analyst
Querétaro, MEX
- ID: R-21899
- Job Category: Finance & Accounting
- Job Type: Full time
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Flowserve is a global manufacturer of pumps, valves, seals, and aftermarket services, delivering comprehensive flow control solutions that support essential industries such as energy, clean water, and pharmaceuticals. If you're looking for a culture built on ingenuity, innovation, and excellence, Flowserve offers the opportunity to put your experience in motion. Whether you're an individual contributor or a people leader, you'll find meaningful opportunities for professional growth, competitive rewards, and a workplace grounded in our core values: People, Safety, Integrity, Ownership and Ingenuity. At Flowserve, we're inspired by what we can achieve together—creating extraordinary flow control solutions that strengthen today's world while building tomorrow.
Job Summary: We are seeking a proactive and detail-oriented Collections Analyst to support our North America business. In this role, you will manage a portfolio of credit customers, drive timely collection of outstanding invoices, and maintain strong relationships with both internal stakeholders and external customers. You will partner closely with Finance, Sales, Credit, Cash & Bank, and the Flowserve Global Credit Center to improve cash flow visibility, resolve payment issues, and support accurate forecasting and compliance activities.
Responsibilities & Requirements:
Manage and actively collect a portfolio of customer accounts, ensuring open invoices are followed up on in a timely and professional manner.
Review daily customer payments, reconcile collection activity, and maintain accurate, transparent collection notes.
Communicate regularly with customers through email, phone, and Microsoft Teams to discuss payment status, payment commitments, invoice disputes, and resolution plans.
Provide biweekly portfolio status updates, highlighting collection challenges, unresponsive customers, rejected invoices, disputes, and recovery opportunities.
Collaborate with Finance to assess realistic collectible amounts and support cash forecasting based on customer payment commitments and account status.
Partner with Finance Business Partners, Regional Account Managers, Sales Representatives, Cash & Bank teams, and the Flowserve Global Credit Center to resolve collection-related issues.
Identify invoice, payment, and collection issues; open dispute cases and escalate complex matters when needed, serving as a first escalation point for Associate-level team members.
Review sales orders on hold, support month-end close activities, prepare SOX and audit evidence, and contribute to process reviews related to customer credit-line management.
Preferred Experience / Skills:
0 - 2 years of relevant experience in collections, accounts receivable, credit, cash application, or a related finance function.
Secondary studies or a bachelor’s degree in Finance, Economics, Accounting, or a related discipline is preferred.
Experience supporting customers or operations in North America is an advantage.
Strong English verbal and written communication skills; additional language skills are a plus, depending on business needs.
Ability to build effective, professional relationships with external customers and cross-functional internal partners.
Familiarity with managing customers who purchase on credit, including payment terms, credit exposure, and collection follow-up.
Basic knowledge of ERP systems such as Oracle or SAP is preferred.
Proficiency with Microsoft Office, particularly Excel, Word, and PowerPoint.
Strong analytical, research, problem-solving, and organizational skills, with close attention to detail and a continuous-improvement mindset.
Req ID : R-21899
Job Family Group : Finance & Accounting
Job Family : FA Credit / Collections
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Flowserve is a global leader in flow control solutions and aftermarket services. Our people are driven by a shared commitment to building a more sustainable future and making a meaningful impact around the world. With more than 16,000 employees across 50+ countries, we combine global scale with strong local expertise. Our teams bring ingenuity, creativity, and technical excellence to every challenge, delivering innovative products and services that help customers operate more efficiently and reliably. Serving over 10,000 customers worldwide, Flowserve supports industries that provide essential resources such as energy, clean water, pharmaceuticals, and more. Put your talents—and your career—in motion with Flowserve.