About this role
Publicis Re:Sources Global
The Junior Associate Cash Collection is responsible for managing collection activities and resolving client escalations to ensure the achievement of collection targets according to market guidelines, quality standards, and the controls of our Corporate Governance.
Responsibilities
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Collection Activities
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Prepare collection and overdue account reports to generate client
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Prepare account statements.
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Contact clients to manage collection efforts and address discrepancies.
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Manage collection efforts and address discrepancies in accounts receivable portfolios.
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Send account statements to clients at the established frequency.
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established by Operations and Strategy.
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Coordinate monthly or periodic meetings to review and follow up on
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Coordinate monthly or periodic meetings with agencies and clients to review client portfolios.
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Issue Resolution & Client Support
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Review and manage agency and client requests and inquiries.
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Handle escalations and ensure collection targets are met with a focus
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on customer service.
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Process Improvement & Documentation
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Identify opportunities to optimize and continuously improve
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processes related to the department to implement new strategies and
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best practices.
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Create and keep up-to-date manuals for assigned processes.
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Initiate one-on-one discussions with the supervisor to review
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processes and updates
Qualifications
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Studies or equivalent experience in finance with a business focus.
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Accounting.
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Two or more years of relevant finance or accounting experience.
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Intermediate Microsoft Office skills.
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Intermediate-english level oral and written communication skills.
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