Jr. Analyst, GSS Collections

Wyndham Hotels & Resorts is now seeking a Jr. Analyst, GSS Collections to join our team at WHR Argentina in Buenos Aires, Argentina.

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

This role will be part of Global Shared Services based in Buenos Aires, Argentina.

The GSS Collections Jr Analyst will:

• Support the collections function by performing routine outreach activities and following up on overdue franchisee accounts.
• Assist in tracking payments, documenting customer interactions, and maintaining accurate account records in accordance with established procedures.
• Support basic dispute handling, escalation tracking, and default notice coordination under guidance from senior team members.
• Monitor assigned accounts for aging and payment status, escalating potential risks following defined guidelines.
• Contribute to maintaining accurate, complete, and audit-ready collections documentation.

What you’ll do

• Conduct routine collection outreach to franchisees via calls, emails, and system reminders, documenting follow-ups and payment status.
• Track overdue balances and flag accounts requiring follow-up or escalation based on established guidelines.
• Support targeted outreach activities by coordinating follow-ups and escalating unresolved items to senior analysts.
• Assist in identifying accounts showing risk indicators and support initiation and monitoring of escalation actions.
• Support the preparation and submission of requests for monetary default notices to the Compliance Team.
• Assist in reviewing basic customer disputes by gathering billing and contract information and documenting findings.
• Engage customers to clarify dispute details, provide status updates, and log all communications accurately.
• Support execution of approved dispute outcomes by calculating basic adjustments and entering corrections in the system under supervision.
• Assist with documenting approved payment plans and tracking adherence to agreed terms.