Quality Assurance Manager

The Quality Assurance Manager at Mondelēz International in East Moriches, New York oversees the execution and coordination of Tate’s quality and food safety agenda from raw material receiving through manufacturing and warehousing. You will continually assess and respond to product quality and compliance issues to ensure a consistent, high-quality product that meets Tate’s standards and delights the consumer. You will drive continuous quality improvement across the organization and demonstrate strong technical expertise and business acumen, with leadership that develops capability in teams.

Responsibilities

• Create and monitor quality control systems, ensuring in-process and finished goods meet government, Mondelez, and internal specifications, and are produced in accordance with all Food Safety measures.
• Provide leadership and technical assistance to operations and maintenance by managing food safety and compliance systems, promoting regulatory awareness and commitment.
• Conduct fact-based assessments and audits of manufacturing systems to confirm records, procedures, processing, packaging, and equipment comply with federal, state, and other regulatory requirements.
• Lead internal and external auditing activities and follow-up, ensuring the plant maintains compliance with external standards.
• Ensure required quality and regulatory training is maintained.
• Lead the site to achieve Quality goals and objectives; support the development of the Quality Improvement Plan; evaluate trends in key quality metrics, identify root causes of deviations, and implement corrective actions.
• Assist in identifying and achieving facility quality KPIs through corrective and preventive actions and continuous improvement initiatives.
• Utilize quality systems to support operations in reducing waste through root cause analysis and Statistical Process Control.
• Implement programs that foster an error-prevention and continuous improvement mindset across all colleagues, supporting Total Quality and ISO philosophies.
• Ensure adequate support for evaluation of raw materials, finished products, industrial hygiene studies, and environmental sampling/testing.
• Provide direction for HACCP systems, micro testing programs, sanitation, and pest control, leveraging company experts for capability building.
• Promptly investigate customer feedback, including consumer and field complaints, and develop plans to prevent recurrences and drive ongoing process control improvements.
• Design and implement a people capability and development strategy focused on building technical, leadership, and interpersonal skills.
• Provide quality support for plant projects and manufacturing initiatives.

Requirements

• Strong quality and food safety leadership with regulatory experience and a proven track record of fostering a quality culture.
• Foundational knowledge of food manufacturing operations, sanitation, and maintenance; clear understanding of how regulatory compliance and quality impact all functions of the business.
• Deep knowledge of FSMA, HACCP, and ISO-22000 (FSSC) or similar programs; experience delivering risk-based food safety programs to drive business outcomes in a fast-moving consumer goods environment.
• Ability to translate operational observations into practical input that benefits the business; capability to engage and motivate site teams to execute quality initiatives and achieve results.
• Excellent communication skills to influence stakeholders across functions, geographies, and external partners.
• Demonstrated ability to align strategy and implementation with colleagues and leadership to achieve program objectives.
• Continuous improvement mindset, curiosity, and strong internal networking for effective communication and stakeholder engagement.
• Bachelor’s degree in Quality, Food Science, Business Administration, Engineering, or a related field.
• Certified in PCQI and HACCP.
• Minimum 10 years of work experience, with at least 8 years in field production/manufacturing in the food or pharmaceutical industry (preferably dairy or related); at least 8 years of direct management of food/drugs quality, safety, and regulatory compliance in a fast-paced environment.
• Bilingual (Spanish/English) strongly preferred.
• Full-time, in-person position with flexibility to work any shift, including weekends and overtime as needed.
• Ability to work in a manufacturing environment with known allergens (milk, eggs, nuts, wheat, soy).
• Core competencies in strategy development and implementation, with a proven record of sustained results.
• Experience building teams and developing technical and interpersonal skills; track record of driving performance improvements.
• Strong influencing and change-management abilities, with excellent communication.
• Solution-oriented problem solving with robust, executable, and sustainable actions.
• Experience with TPM or Lean/IL6S, including management of the quality pillar, is strongly preferred.