About this role
About the Role
The role is accountable for general account management of Heart/ Belly customers and Distributor Management for PHC Distributor in Australia and New Zealand. It encompasses overall relationship management with Procurement, R&D, and Product Development, as well as growth and satisfaction of the account, contract/price/overdue management, and demand development insights. The role also focuses on expanding share of wallet through specked in products, managing churn risks, and delivering accurate and timely sales forecasts in a cross-functional team with CSM, BD, CSD and/or GBS.
What You'll Do
- General account management of Heart/ Belly customers and Distributor Management for PHC Distributor in Australia and New Zealand.
- Overall relationship management with Procurement, R&D, Product Development.
- Growth and satisfaction of the account; contracts, price and overdue management.
- Overall customer demand development insights.
- Drive growth by expanding share of wallet (specked in products), for example via biddings and tenders.
- Proactively address and mitigate churn risks.
- Overall CRM customer and NBD pipeline (in collaboration with BD).
- Accurate and timely sales forecast.
- The role operates in a coordinated team set-up composed by: CSM, BD, CSD and/or GBS to ensure full customer journey success; BDs drive new business development of not specked in products, while CSD / GBS ensure order management and deliveries.
What We're Looking For
- Degree in Science, Pharmaceuticals, Engineering or Management
- 7 – 10 Years in years of experience with proven record in commercial, sales management
- Sales drive & achievement motivation, business acumen & commercial creativity, collaboration & inspiring customer confidence, adaptability, resilience & agility, delivering results & meeting expectations
Nice to Have
- Hybrid work model
Compensation & Benefits
- A rewarding challenge to further develop your skills in a professional work environment
- Career development within our organization
- Possibilities to expand your knowledge, expertise, and language skills in an attractive, global working environment.