Principal Designer
About this role
We’re hiring a Principal Designer to lead high-stakes customer experiences across disputes, account limitations, and recovery. How we handle these moments defines customer trust—not just in the experience, but in the company itself.
This role will redefine how we design for moments of failure and recovery, transforming fragmented, opaque processes into cohesive, transparent systems that build long-term trust. You’ll shape how we prevent, navigate, and resolve complex financial issues while balancing customer needs with risk, compliance, and business constraints.
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