La Mer Counter Manager (37.5hours) John Lewis, Reading

The Estée Lauder Companies Inc. is seeking a dynamic Counter Manager for 37.5 hours at John Lewis in Reading. This role leads, coaches, and develops a team of Sales Associates to achieve sales, customer service, and operational targets. You will be accountable for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and the leadership of a high-performing team. This position offers a strong path for career progression within prestige beauty and provides exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing.

Responsibilities

• Lead, coach, and develop the Sales Associates to meet and exceed sales, service, and operational targets
• Create and execute an agile business plan to recruit and retain customers
• Target strategies to attract new customers and drive loyalty
• Plan and deliver impactful in-store events
• Manage customer relationships to drive satisfaction and repeat business
• Lead a high-performing team and foster a positive, collaborative work environment
• Contribute to the store’s overall performance and growth

Requirements

• Effective verbal and written communication skills; excellent interpersonal abilities
• Strong customer service skills and the ability to win people over
• Results-oriented with a high drive to meet objectives and standards
• Proactive, self-starter with the ability to pursue goals beyond what is required
• Ability to identify and support others’ development needs
• Anticipates and meets customers’ needs; handles difficult situations with diplomacy and tact
• Guides and holds others accountable for performance while maintaining supportive leadership
• Builds and maintains extensive informal networks; models respect, helpfulness, and cooperation
• High attention to detail and strong organizational skills
• Ability to work autonomously and contribute to the team
• Positive, proactive approach to work and tasks; maintains confidentiality, tact, and discretion
• Retail sales experience with team leadership experience
• Experience in strategic planning and execution; ability to develop financial plans and manage resources
• Working knowledge of computerised systems, including email and Microsoft Excel
• Degree of experience dependent on business/store size