About this role
Jira engineers - Sales & Marketing | Nearshore (Lithuania, Poland, Romania)
Position Summary
We are looking for an experienced Jira Service Management Engineer to support the implementation and configuration of JSM solutions for the Sales & Marketing organization.
The role will work closely with business stakeholders to understand their requirements, design appropriate Jira/JSM solutions, and configure the platform to support business processes and service management needs.
Responsibilities
- Engage with Sales & Marketing stakeholders to understand business requirements.
- Analyze existing processes and translate requirements into Jira/JSM solutions.
- Configure Jira Service Management projects, workflows, request types, forms, queues, SLAs, and portals.
- Develop and maintain Jira automation to streamline business processes.
- Configure permissions, roles, notifications, screens, and issue types.
- Build and optimize JSM service request workflows based on business requirements.
- Perform testing and support UAT and production deployments.
- Troubleshoot Jira/JSM configuration and workflow issues.
- Maintain technical and functional documentation.
- Recommend improvements and Jira/JSM best practices to stakeholders.
- Collaborate with other Jira, ITSM, and technology teams when required.
- Provide ongoing support and enhancements to the Sales & Marketing JSM environment.
Experience
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4–7+ years of experience working with Jira/Jira Service Management.
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Strong hands-on experience in JSM configuration and administration.
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Good knowledge of Jira workflows, schemes, issue types, screens, permissions, and notifications.
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Strong experience with JSM request types, forms, queues, SLAs, portals, and automation.
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Experience gathering requirements directly from business stakeholders.
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Ability to convert business requirements into technical Jira/JSM configurations.
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Strong troubleshooting and problem-solving skills.
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Excellent communication and stakeholder management skills.
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Experience working in Agile environments.
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Nice to Have
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Experience with JSM Assets.
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Knowledge of Jira REST APIs and third-party integrations.
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Atlassian/Jira certifications.
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Experience supporting Sales, Marketing, or other business-facing service management functions.
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Previous experience in a consulting or client-facing role.
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Candidate Profile
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The ideal candidate should be a hands-on JSM specialist who can independently work with business stakeholders, understand their requirements, and configure Jira Service Management accordingly.
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The candidate should have a combination of strong technical JSM expertise, business understanding, and stakeholder-facing communication skills.