Jewellery Store Manager

Jewellery Store Manager

Store Manager position overview

Salary

₹7 - 12 LPA

Experience

• 5+ yrs

Location

Nashik, Maharashtra, India, Ahmedabad, Gopalganj, Bihar, India, Hyderabad

Job type

Full-time

Posted by Weekday clients & partners

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Jewellery Store Manager

Larn Learning Solutions·full-time

Job descriptionApplication

About the role

Key Responsibilities

• 1. Store Operations Management

• Oversee daily store functions to ensure seamless, efficient, and customer-centric operations.

• Ensure compliance with company SOPs, retail protocols, and local regulatory requirements.

• Manage in-store visual merchandising to align with brand aesthetics and seasonal guidelines.

• Conduct regular audits for hygiene, stock, security, and compliance.

• 2. Sales & Performance Management

• Drive category-wise sales performance and meet or exceed monthly revenue targets.

• Track KPIs such as conversion rate, average ticket size, and walk-in trends to optimize performance.

• Identify opportunities to improve customer retention and repeat business.

• Collaborate with the merchandising team for stock planning and replenishment.

• 3. Team Leadership & Training

• Lead, mentor, and motivate the store team including RSO, cashiers, greeters, and support staff.

• Conduct regular training and coaching sessions to enhance product knowledge and customer service skills.

• Facilitate career development plans and monitor individual and team performance.

• 4. Customer Experience Excellence

• Ensure each customer interaction reflects the luxury positioning of the brand.

• Handle escalated customer complaints with empathy and professionalism.

• Promote a "Customer First" culture within the team.

• Leverage feedback mechanisms and reviews to improve store satisfaction scores.

• 5. Inventory & Loss Prevention

• Monitor daily opening and closing stock balances; ensure accuracy in reporting.

• Liaise with vendors and procurement to ensure stock availability and minimize dead stock.

• Implement loss prevention measures and train staff on safety protocols.

• Maintain locker security and supervise daily stock transfers.

• Key Skills & Competencies

• Strong leadership and team management abilities

• Passion for luxury retail and customer service excellence

• Knowledge of jewellery (diamonds, gold, precious stones) is preferred

• Sound analytical skills with a strong understanding of KPIs and business metrics

• High attention to detail and organizational skills

• Strong interpersonal, communication, and problem-solving capabilities

• Proficiency with POS and inventory software systems

• Must-have skills

• Jewellery Salesstore management

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