About this role
About the Role We are seeking a seasoned Java expert to join our team as a Java Support Engineer (L3) and serve as a key technical authority for production systems. This role is ideal for someone with strong L2+ experience ready to step up, or an L3 professional who enjoys deep-dive troubleshooting and ensuring system stability. What You'll Do
- Provide technical leadership for Java production support across multi-server environments and REST APIs.
- Troubleshoot and resolve complex production incidents to ensure system stability and performance.
- Collaborate with developers, QA, and operations to drive incident resolution, root cause analysis, and process improvements.
- Participate in CI/CD pipelines, code reviews, and deployment activities.
- Maintain runbooks, documentation, and support processes to improve reliability. What We're Looking For
- 7-10 years of hands-on Java development and/or advanced (L2+/L3) application support.
- Core Java/J2EE skills: REST API, Servlet, JavaScript/HTML, JSP, JDBC, Struts, Hibernate, Spring.
- App Servers: Tomcat, JBoss, WebSphere, WebLogic.
- Databases: Oracle, DB2, or Sybase.
- Unix/Scripting: Shell, Perl.
- Tools & Schedulers: Autosys, Crontab; IDEs (Eclipse, NetBeans).
- CI/CD & DevOps: Git, Jenkins, and related deployment tools.
- Support & Processes: Solid experience in a fast-paced production support environment. Nice to Have
- Not specified. Compensation & Benefits
- Salary and benefits not disclosed.
- Remote work option based in Mexico.