About this role
Janitorial Account Manager
ABM Industries
United States
The Account Manager is responsible for overseeing janitorial operations and client relationships. This position ensures service excellence, contract compliance, employee engagement, safety performance, and financial results. The Account Manager serves as the primary liaison between clients and operations teams, working to maintain high customer satisfaction while achieving business objectives.
Pay: 80,000 - 90,000
The pay listed is the salary range for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Annual Benefits-Staff and Management
- Manage day-to-day janitorial operations for assigned customer accounts.
- Develop and maintain strong client relationships through regular communication and site visits.
- Ensure all services are delivered according to contract specifications, company standards, and customer expectations.
- Conduct routine quality inspections and implement corrective actions as necessary.
- Monitor account performance, customer satisfaction, and service metrics.
- Recruit, hire, train, develop, and retain janitorial team members and supervisors.
- Manage employee scheduling, staffing levels, attendance, and labor utilization.
- Ensure compliance with all company policies, client requirements, and safety regulations.
- Investigate and resolve customer concerns, complaints, and service issues in a timely manner.
- Oversee inventory management for cleaning supplies, equipment, and consumable products.
- Manage operating budgets, labor costs, and account profitability.
- Review payroll, labor hours, and operational reports for accuracy and efficiency.
- Identify opportunities for service enhancements, contract growth, and additional revenue.
- Coordinate special projects, floor care services, seasonal work, and emergency response activities.
- Maintain accurate operational records and prepare management reports as required.
Job Information
Position Type:
Full Time
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