ITSM & ITAM Developer

Job title: ITSM & ITAM Developer

About the Role Wipro is seeking an experienced ITSM & ITAM Developer with strong ITIL foundations and hands-on development in BMC Helix. The role involves designing, developing, customizing, and optimizing ITSM and ITAM solutions, including workflows, forms, integrations, and automation using Python and platform-native tools.

What You'll Do

• Design, configure, and customize BMC Helix ITSM & ITAM modules including Incident, Problem, Change, Service Request, CMDB, Asset Management, and Discovery.
• Develop and modify forms, workflows, business rules, data models, and UI components within BMC Helix Innovation Studio and BMC Helix AR System.
• Design Agentic AI use cases – prompt designing, API integrations leveraging Helix GPT module.
• Implement automation, orchestration, and integrations across ITSM/ITAM processes.
• Build and enhance CMDB data models, reconciliation rules, normalization, and asset lifecycle workflows.
• Develop scripts, utilities, integration services, and automation using Python.
• Create APIs, data exchange procedures, and connectors for external platforms.
• Perform workflow design, transformation mapping, and integration logic for end-to-end process automation.
• Design workflows, integrations (REST/SOAP), and custom apps, requiring skills in scripting, APIs, and deep understanding of ITSM principles and the specific platform.
• Maintain good knowledge of Asset Inventory, software licensing and asset management policies.
• Participate in development of use cases and provide demos to customers.

What We're Looking For

• 5–10 years of experience in ITSM/ITAM development and administration.
• Strong, hands-on experience with BMC Helix (Remedy, Innovation Studio, Smart IT, Digital Workplace).
• Proficiency in Python programming for automation, workflow logic, integrations, and data manipulation.
• Strong experience with workflow design, form updates, UI customization, and configuration management.
• In-depth knowledge of ITIL frameworks and practical implementation in enterprise environments.
• Experience with REST/SOAP, API integrations, scripting, data transformation, and system integration architecture.
• Knowledge of emerging agentic AI models, frameworks, and toolkits.
• ITIL v3 or ITIL 4 certification strongly preferred.
• Exposure to Cloud technologies & services from AWS, Azure, GCP etc.
• Excellent communication and presentation skills, ability to multitask and liaise with multiple stakeholders.

Nice to Have

• Experience with Flexera and ManageEngine ServiceDesk Plus is highly desirable.

Compensation & Benefits

• Salary range and benefits not disclosed in the posting.