ITSM Assurance & Compliance Manager

ITSM Assurance & Compliance Manager

Location

Melbourne, Australia

Category: Business Process

Schedule (FT/PT): Full Time

Travel Required: Yes, 10% of the time

Shift: Day

Remote Type: No Remote

Clearance: AU - NV-1

External Referral Program: Ineligible

Sector: AU

About Leidos Australia

At Leidos Australia, our work goes beyond a job title. We design, build, operate and support the systems, services and capabilities that help protect and advance the Australian way of life.

Backed by a global organisation of more than 40,000 people, our Australian team of around 2,000 has partnered with government, defence and national security customers for more than 30 years. We deliver mission-critical solutions where reliability, trust and purpose matter.

Leidos is a destination for people who want their work to have purpose, their contribution to be recognised, and their career to grow without needing to fit a single mould. Meaningful work is supported by benefits, flexibility and career pathways that help you grow while balancing life outside work. This includes:

• Flex Your Way – Tailor work to your life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours.
• Wellbeing That Matters – Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing.
• Learn Without Limits – Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities.
• Work That Makes an Impact – Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities.
• Build Your Future – Whether you're deepening technical expertise or preparing for leadership, we'll invest in your development every step of the way.
• And Much More – These are just a few of the ways we invest in our people and help them thrive.

About the Team

You’ll join a team where people work with integrity, inclusion, innovation, agility, collaboration and commitment. In practice, that means sharing ownership, solving complex problems together and staying connected to the customer context, the purpose behind the work and how each role contributes to meaningful outcomes.

The Civil Digital Modernisation business delivers IT services to Australian Federal and State Government departments and agencies to accelerate digital modernisation and ensure secure, resilient, and adaptive environments that meet evolving regulatory, compliance, and business needs. Our approach integrates advancing data, AI, cloud, and automation delivering agility, security, efficiency, and innovation at scale.

The Opportunity

The ITSM Assurance & Compliance Manager is responsible for establishing, governing and continually improving the assurance, compliance and control framework across IT Service Management and service delivery operations. Providing independent oversight, this role ensures operational services comply with contractual obligations, organisational policies, regulatory requirements, security standards and service management frameworks.

Working closely with service delivery teams, technical towers, programme stakeholders and customers, you will lead assurance activities, compliance monitoring, service continuity governance, performance measure assurance, risk management and continual improvement initiatives. You will play a key role in building a culture of accountability, evidence-based compliance and operational excellence.

Key responsibilities include:

• Lead governance, assurance and compliance activities across service operations, including assurance planning, control assessments, compliance monitoring and management reporting.
• Maintain compliance with contractual, regulatory and organisational obligations, including ITIL, ISO 20000, ISO 27001, ISO 9001 and relevant customer requirements.
• Oversee operational risk management, including maintenance of risk registers, monitoring treatment plans and escalating material risks and compliance concerns.
• Govern service continuity and resilience activities, ensuring continuity plans, recovery procedures and testing programs meet business and contractual requirements.
• Lead the Performance and Knowledge Management teams, driving continual improvement initiatives, governance outcomes and knowledge management practices across the service.

About You

We are looking for someone who brings judgement, curiosity and a collaborative approach to work that matters.

To be successful in this role, you will bring:

• Demonstrated experience in IT Service Management, Governance, Risk and Compliance roles, including managing assurance programs and compliance reviews.
• Strong knowledge of ITIL principles, service management processes, operational control frameworks and risk management practices.
• Experience developing governance artefacts, executive reporting, compliance metrics and assurance outcomes for diverse stakeholder groups.
• Strong stakeholder engagement, communication and influencing skills, with the ability to drive corrective actions and improvement initiatives across multiple teams.
• Tertiary qualifications in Information Technology, Business, Risk Management or a related discipline. ITIL v4 Managing Professional or Strategic Leader certification will be highly regarded.

This role requires the successful applicant to be an Australian citizen and hold, or be eligible to obtain, NV-1 security clearance.

What to Expect When You Apply

Our hiring process is designed to be straightforward, respectful and easy to navigate. If your skills, experience and qualifications look aligned with the role, our Talent Acquisition team will contact you to discuss the next stage. You can expect:

• An initial conversation with our Talent Acquisition team
• An interview with the hiring manager or interview panel

We’ll let you know what to expect before each stage, including who you’ll meet and how to prepare. If you need any adjustments or support during the process, please let us know.