ITS / Toll Systems Technician (Night Shift)

Job title: ITS / Toll Systems Technician (Night Shift)

Join I-77 Mobility Partners as ITS / Toll Systems Technician (Night Shift) to service, repair and install Toll Collection Systems (TCS) for the 26-mile I-77 Express Lanes project. The Field Service Technician provides field support including troubleshooting and repair of electronic equipment, systems, and wiring; installation of equipment; upgrades, modifications, programming; preventive maintenance actions; and documentation.

What You'll Do

• Document and report customer and revenue-facing tolling issues proactively
• Identify potential exceptions through automated control reports and analysis of system data and trends
• Discuss with external service providers or analyze external interface data; coordinate with the system maintenance provider
• Respond to corrective maintenance requests and alarms within the allotted time frame
• Isolate faults in units and/or components; diagnose and repair hardware, software and system issues
• Complete work order reports and logs; perform shift-to-shift communications in accordance with policies
• Escalate system issues and systemic problems to system maintenance; collaborate on approaches to resolve issues
• Review proposed changes to the system; support testing and verification after implementation
• Install, preventive and corrective maintenance of toll collection equipment including lane controllers (servers & PC hardware), RFID, power supplies, CCTV cameras, microwave vehicle detectors, network components (routers, switches, cabling) and dynamic message signs
• Maintain spare equipment and parts including inventory management and documentation
• Install electrical conductors, data conductors, and fiber optic cable; connect electrical conductors to power services to energize equipment
• Perform other duties as assigned

What We're Looking For

• Bachelor’s Degree in IT, Electrical Engineering, Military Training, or related field
• 0 to 3+ years of related experience in field support, information technology, tolling systems and/or ITS
• Excellent analytical skills; ability to multitask, problem solve, and implement innovative processes within a fast-paced environment
• Excellent communication, reporting and documentation skills
• Ability to interact with colleagues in a self-managed team structure and effectively manage tasks and deadlines
• Fundamental computer proficiency

Nice to Have

• IMSA-II (Traffic Signal Tech 2) certification preferred, but not required
• Must be willing to work weekends, holidays, nights and be on-call as needed
• Fundamental electrical/mechanical knowledge
• Additional computer proficiency as relevant to role

Compensation & Benefits

• Highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.