About this role
SERVICE DELIVERY - Resourcing Madrid
- Oficinas Logicalis Spain - Madrid
- Híbrido
At Logicalis Spain, we are looking for a ITOM GOVERNANCE, ITSM & PLATFORM DELIVERY SPECIALIST to work for one of our clients in Madrid.
The ITOM Governance, ITSM & Platform Delivery Specialist focuses on the detailed designand implementation of IT processes, governance frameworks, and service management practices required to support a platform-centric operating model.
This role translates operating model vision into operational workflows, service catalogs, RACI matrices, and performance metrics across IT platforms and shared services.
Proven experience in Operating model transformation projects is needed to detail.
KEY RESPONSIBILITIES & SCOPE OF WORK
Process & ITSM Maturity Assessment: Conduct maturity assessments of As-Is IT service management (ITSM) and governance processes, identifying friction points and optimization levers.
Platform Delivery Model Setup: Design operational ways of working (WoW) for platform teams, including release management, demand management, incident/problem workflows, and cross-platform integration.
Governance Charters & Scorecards: Establish charter documents for governance boards (e.g., Architecture Review Board, Change Advisory Board) and define KPI/scorecard tracking metrics.
Shared Services & Sourcing Interface: Support the setup of shared service centers (e.g., Regional Digital Centers) and define interfaces between internal platform teams and external vendors/partners.
Role Profiling & JDs: Draft clear job descriptions, skill requirements, and RACI accountabilities for new platform and operational roles.
MANDATORY DELIVERABLES & QUALIFICATION CRITERIA
Key Deliverables: Target ITSM / Service Delivery Process Designs & Workflow Blueprints
Required Qualifications & Experience:
● Experience: 6–10 years in IT Service Management (ITSM), IT Operating Model execution, or IT Governance advisory within global enterprises or management consultancies.
● Certifications: ITIL v3/v4 Foundation/Managing Professional, SAFe Certified (CSM/POPM), Apptio / TBM Accredited (TBMA), or Lean Six Sigma Green/Black Belt.
● Platform & Service Management: Expertise in ITSM platform workflows (e.g., ServiceNow), Service Catalog/Portfolio Management, and Agile delivery frameworks.
● Analytical Capability: Strong data visualization and process mapping skills to document capability maturity and operational workflows.
● Education: Bachelor’s or Master’s degree in Information Technology, Business Analytics, or Industrial Engineering.
●English (Fluent C1/C2 mandatory for all deliverables)
Location: Madrid - Hybrid (2 days office)
What do we offer?
At Logicalis Spain, we are an international group with over 20 years of experience in the IT sector, involved in large-scale projects and services across Data Centers, Cybersecurity, and Analytics.
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A stable position.
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A dynamic and collaborative work environment.
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Opportunities for professional development and continuous training.
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Online language classes to improve conversational skills.
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Hybrid work model.
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A day off for your birthday.
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Access to flexible compensation plans (restaurant vouchers, transport passes, and childcare vouchers).
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Health insurance and Wellhub.
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An exclusive employee discount portal.
Logicalis spain
SERVICE DELIVERY - Resourcing Madrid
Ubicación
Oficinas Logicalis Spain - Madrid
Estado remoto
Híbrido
Salario bruto
55 € - 60 €/año
Logicalis Spain lleva más de 25 años diseñando, implementando y administrando los centros de datos empresariales y de misión crítica más sofisticados para nuestra base de clientes enterprise.
- Nuestras áreas de negocio son:
- Sistemas: Arquitecturas y procesos, almacenamiento, comunicaciones, virtualización, middleware y contenerización on-premise y cloud.
- Seguridad: Arquitecturas de seguridad perimetral, gestión de identidades y acceso, SIEMs y gobierno de la seguridad.
- Analytics: Arquitecturas de gestión y gobierno del dato y metadato, visualización y autoservicio, analítica avanzada y predictiva y nuevas arquitecturas de datos (Big Data).
Compañeros
Más de 800
SERVICE DELIVERY - Resourcing Madrid
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Oficinas Logicalis Spain - Madrid
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Híbrido
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