IT VAS SUPPORT

IT VAS SUPPORT

JOB TITLE: IT VAS SUPPORT

DEPARTMENT: TECHNICAL

JOB SUMMARY

• Technical support operations and projects for the deployment and delivery of VAS products and services

• Responsible for the provision of reliable IT infrastructure to guarantee high output levels.

Job Description

Role and Responsibilities

Operations and Management:

• Deploy new products and services on the VAS platform based on the service description, flow and business rules.

• Integrate VAS platforms with MNOs including SMS Gateway, USSDC, SDP, OTA, Billing etc.

• Ensure 99.999% availability of VAS and IT services and platforms.

• Carry out acceptance tests for newly deployed Vas platforms and solutions.

• Have a full understanding of VAS protocols including SMPP, USSDI&II, SIP, HTTP(S), SS7, SIGTRAN, Web services, IP and others (SNMP, ICMP, etc).

• Integrate the Company’s products/services in the client’s environment.

• Develop technical specifications for applications that meet business requirements,.

• Perform readiness tests on newly implemented VAS systems and products to validate features, capacity and functions.

• Manage the company’s IT infrastructure: email services, internet access, Antivirus etc.

• Generate periodic reports including daily, weekly, monthly, quarterly performance reports, activity reports, etc.

• Ensure internal collaboration and communication with other functional teams to meet customer needs and operational efficiency within the Company.

• Preparation/Analysis of Logs (Shortcodes, content downloads etc.)

• Setup, Maintain and Monitor Network and Third Party VPN & SMPP Connections

• Maintain Web and Mobile Applications

• Develop and maintain code for process automation, monitoring of all business service provisions and internal applications.

• Administration and Management of all internal and external servers and systems, network devices and connections.

• Planning/Implementation of systems/network checklists.

• Administer company’s wired and wireless local area networks.

• Plan and Implement backup strategy for internal and remote systems

• Identify and implement any necessary changes or upgrades.

• Monitor server/network performance and availability to meet Service Level Agreement commitments.

• Keep abreast of new developments and technology trends in VAS, telecommunication and networking

• Perform other assigned duties as delegated by management from time to time.

Qualifications and Education Requirements

• Minimum of 2 years working experience in technical within the VAS, Telecommunication or ICT Industry

• Completed NYSC

• Minimum of a Bachelor’s degree in Computer Science/ Electronic Engineering/ Technology related field.

Preferred Skills

• Operating system environments: RedHat Linux/UNIX and Windows Operating systems administration and management.

• Server and Data Backup

• Databases: Database Administration(Oracle / MySQL)

• Networking CCNA Level

• Programming (PHP, PL/SQL, Shell Scripting and Java)

• Business Intelligence (Optional)

• Documentation

• Research and Writing

• Use of CRM

• Use of Microsoft Office Suite

• Interpersonal skills

• Resource Management

• Attention to detail

• Excellent Communication skills

Personal Characteristics

• A self starter with high attention to detail

• Great team work and collaborative spirit

• Proven ability to make an impact both internally and externally

• Analytical mind

• Exhibit high energy levels and drive

• Ability to easily adapt to changing work environment

• Ability to engage and drive others to deliver targets

• Exhibit professionalism at all times