About this role
The IT Technician provides frontline and intermediate technical support for broadcast, production, and business technology systems. This role serves as a bridge between traditional IT support and broadcast engineering, ensuring reliable operation of computers, software, networks, media workflows, and broadcast-related technologies. The specialist troubleshoots user issues, supports critical production systems, and works closely with News, Production and Sales departments.
Key Responsibilities
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Technical Support
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Provide Tier 1 and Tier 2 support for broadcast and corporate technology systems.
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Respond to and resolve support requests through ticketing systems, phone, email, and in-person assistance.
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Troubleshoot workstation, software, printer, mobile device, and peripheral issues.
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Configure, deploy, and maintain desktops, laptops, monitors, and user hardware.
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Network & Infrastructure Support
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Perform basic network troubleshooting for wired and wireless systems.
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Support IP-based broadcast and production technologies.
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Identify connectivity and performance issues affecting broadcast operations.
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Coordinate with engineering team to resolve infrastructure issues.
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Operational Support
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Assist with software deployment, updates, and patch management.
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Assist with equipment installation, testing, and system upgrades.
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Create and manage user accounts, permissions, and group memberships.
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Maintain documentation of issues, resolutions, and standard operating procedures.
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Maintain asset inventory and technology documentation.
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Monitor system health and escalate issues to Broadcast Engineers when necessary.
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Participate in after-hours support and on-call rotations as required.
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Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint.
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Required Qualifications
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Technical degree in Information Systems, Digital Electronics, Broadcasting or a related field, or equivalent work experience.
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Experience supporting Windows operating systems and Microsoft 365 applications.
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Working knowledge of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi.
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Ability to communicate effectively with both technical and non-technical users.
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Fluency in English
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Strong troubleshooting and customer service skills.
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Valid driver’s license with an acceptable driving record.
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Preferred Qualifications
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Experience in television, radio, media, production, or broadcast environments.
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Familiarity with broadcast systems such as:
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Newsroom Computer Systems (NRCS)
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Media Asset Management (MAM)
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Video servers and playout systems
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Non-linear editing systems
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IP video and audio transport technologies
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Key Competencies
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Customer Focus
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Technical Troubleshooting
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Communication Skills
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Problem Solving
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Time Management
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Teamwork and Collaboration
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Attention to Detail
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Working Conditions
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Primarily office and broadcast facility environment.
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May require lifting equipment up to 50 pounds.
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Occasional evening, weekend, holiday, and on-call support.
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Support of business-critical and live broadcast operations where rapid response is required.