About this role
IT Technicians
About the job IT Technicians
IT TECHNICIAN – NETWORKING & INFRASTRUCTURE
Location: Johannesburg, South Africa
Industry: Information Technology / Enterprise Infrastructure
A leading organisation is seeking a motivated Junior IT Technician to join its technical support team, with a strong focus on networking and enterprise infrastructure services.
This role is ideal for an aspiring networking professional looking to build a long-term career within Enterprise Unified Communications and enterprise networking environments.
THE ROLE
You will be responsible for supporting network infrastructure, connectivity, and enterprise systems while developing your technical skills within a fast-paced support environment.
This is an excellent opportunity for a junior technician who is passionate about networking and eager to specialise within enterprise infrastructure environments.
KEY RESPONSIBILITIES
Network Support & Infrastructure
Providing first-line and second-line support for network-related incidents and requests
Assisting with installation, configuration, and maintenance of:
Routers
Switches
Firewalls
Wireless access points
Supporting LAN/WAN connectivity across enterprise environments
Assisting with network upgrades, deployments, and infrastructure changes
Troubleshooting & Incident Management
Troubleshooting connectivity, network performance, and infrastructure issues
Assisting with diagnosis and resolution of outages and technical incidents
Monitoring network systems and escalating complex issues where required
Supporting structured cabling, patching, and physical infrastructure setup
Systems & Operational Support
Supporting enterprise Unified Communications and networking environments
Collaborating with senior engineers on optimisation and improvement initiatives
Maintaining accurate technical documentation and configuration records
Supporting operational and project-related technical activities
WHAT WE ARE LOOKING FOR
Key Requirements
Diploma or Certificate in IT, Networking, or related field
Basic understanding of:
TCP/IP
DNS
DHCP
VLANs
Exposure to enterprise networking environments (internship or workplace experience advantageous)
Familiarity with Windows and/or Linux operating systems
Strong analytical and troubleshooting capability
Ability to work in a fast-paced, service-driven environment
Advantageous Skills
CompTIA Network+ certification
Cisco CCNA exposure or training
Experience with network monitoring tools
Understanding of firewalls and cybersecurity fundamentals
Exposure to enterprise or call centre environments
WHO YOU ARE
Passionate about networking and infrastructure technologies
Eager to learn and develop into a networking specialist
Detail-oriented with strong problem-solving capability
A proactive and collaborative team player
Able to work under pressure and manage incidents effectively
Strong communication skills with a customer-focused mindset
WHY THIS ROLE
Excellent opportunity to build a career in enterprise networking
Exposure to Unified Communications and enterprise infrastructure environments
Hands-on experience with modern networking technologies
Opportunity to work alongside experienced engineers and technical specialists
Strong learning and growth potential within a structured technical environment
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